Joe Diss | Page 7

Thank you for an outstanding service Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of service is beyond reproach. I have been bringing my car here for the past 10 years and I’ve always been satisfied with the level of service and cleanliness . Thank you to Rachel Rhea my service advisor she has been doing a tremendous job. More

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Best car buying experience ever!! I drove from Winchester VA to buy a BMW. Will not go to any other BMW dealer. These folks are straight up, no gimmicks, no pressure - just personabl I drove from Winchester VA to buy a BMW. Will not go to any other BMW dealer. These folks are straight up, no gimmicks, no pressure - just personable, professional. and knowledgeable people. Came in to buy a certified pre-owned car and wound up with a new one - our choice after considering the options that the sales rep laid out for us at our request. There was never any pressure to buy a vehicle that day and that is such a relief. Our sales rep was Max Moyer - go see this guy if you want a knowledgeable, courteous, hard working person to help you decide on your next car. Max is terrific. Between he and Steve Gluck we got a very competitive deal in the car that best fit our needs. As for the service department, suffice it to say they must be good if I'm willing to drive 115 miles one way to get a car maintained and serviced. Bought an 2012 X5 from BMW Silver Spring 6 years ago when we lived in Laurel and all the service at this dealer was outstanding. After moving to VA, I tried other dealers and their service departments are well below the standards of this dealer. More

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Remarkable customer experience I am a returning customer because Silver Spring BMW had a good selection of cars with a very attentive and accommodating staff who listened to my requ I am a returning customer because Silver Spring BMW had a good selection of cars with a very attentive and accommodating staff who listened to my requests, answered all my questions and provided me with my best options. More

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Exceptional Customer Service We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks for everything! More

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Very good, competitive and friendly. This is our fourth BMW purchase in the region. The three before at a good reputable dealership. This time this dealership just went that little bit fu This is our fourth BMW purchase in the region. The three before at a good reputable dealership. This time this dealership just went that little bit further in meeting our financing and customer needs. Ron in a straightforward friendly, timely way went the extra mile to meet our requests. Joe was very helpful on the technical side and Antony very efficient on the financing. All in all a great experience. More

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Dealership messed up my vehicle after oil change:Brake flush Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and steering failed. Car is now inoperable and dealer will not admit to their error, stating that I must pay 5k to repair vehicle. Initially, they asked me to bring car back in to rectify the situation and now they are changing their tune. In addition, now they are saying car won’t even open. How do you go in for just an oil change with no mechanical complaints or issues to now having a completely inoperable vehicle and they are stating it’s the customers fault. Absolutely scam and disgusting. Tried to resolve issue with Service manager Joe Diss and Steve Gluck new and no mechanical knowledge GM who are in complete denial that this is the dealerships error. More

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I Love MileOne Top notch service. Always put the customer first....ask for Brandi! She will get the job done and right! Really appreciate all you do. Thank you! Dr Top notch service. Always put the customer first....ask for Brandi! She will get the job done and right! Really appreciate all you do. Thank you! Dr. J More

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Ultimate Service BMW of Silver Spring has a great, friendly, knowledgeable and professional staff! They provide excellent service everytime and I've been using this de BMW of Silver Spring has a great, friendly, knowledgeable and professional staff! They provide excellent service everytime and I've been using this dealership for over 6 years. Thanks to you Joe Diss; my former Service Advisor who is now Service Manager and Jai Jennings; my current Service Advisor for the 5 star customer experience you give me each time!! More

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Outstanding Service Experience with Jai Jennings I have been doing business with SS BMW (AKA Tischer) for over 11 years. They have consistently given me outstanding service on both of my BMWs (545i I have been doing business with SS BMW (AKA Tischer) for over 11 years. They have consistently given me outstanding service on both of my BMWs (545i and 335GT). Their sales and service staff are 1st rate and always have the customer's best interest in mind. I highly recommend this dealer to anyone contemplating purchasing a BMW. More

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Superfantastic Experience with BMW of Silver Spring I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor was awesome and I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor was awesome and so was the rest of the team from the finance department to the gentleman who provided the overview of my new car. More

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