Joe Berube | Page 52

Oil Change Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buyin Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buying the car and still receiving top knock customer service even in another department. Thank you for keeping my experiences extremely positive there at Columbia Ford KIA! -Byron Morgan More

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Likely not be back for service To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. W To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner. More

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Good Experience Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicl Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicle check up succinctly. More

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This place is Amazing The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this easy for customers. Thanks Theresa! More

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Oil change and tire rotation. I was greeted by pleasant staff immediately. I was able to sit in a comfy chair by the fireplace while my car was being serviced. Only took a little o I was greeted by pleasant staff immediately. I was able to sit in a comfy chair by the fireplace while my car was being serviced. Only took a little over an hour from start to finish with my appointment. More

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Quick and easy oil change I am always greeted with a smile and courteous service every time I have to call and/or come in for service. My oil change was completed in less than I am always greeted with a smile and courteous service every time I have to call and/or come in for service. My oil change was completed in less than 45 minutes while I waited. I am 100% satisfied. More

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Great service Oil change and recall repair, completed quick and done well. Will return for next service. Great customer service. Beautiful and clean waiting area Oil change and recall repair, completed quick and done well. Will return for next service. Great customer service. Beautiful and clean waiting areas. My daughter loves the waterfalls and fish pond. More

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Would car shop here again. Matt, Jake, and the rest of the crew at Columbia Ford/Kia made it very pain free to shop for our new vehicle. Would definitely recommend this dealer Matt, Jake, and the rest of the crew at Columbia Ford/Kia made it very pain free to shop for our new vehicle. Would definitely recommend this dealer to friends and family and would shop there again myself. More

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easy and fast . met all my needs and expectations. appt was made quickly, also very quick in and out at both drop off and pick up . met all my needs and expectations. appt was made quickly, also very quick in and out at both drop off and pick up More

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excellent people It's always great to go there for service. Joe is excellent and will be honest with on repairs that can wait so I can budget for them. He makes me fee It's always great to go there for service. Joe is excellent and will be honest with on repairs that can wait so I can budget for them. He makes me feel like family. Very comfortable feeling through out the dealership! More

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