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Joanna McRae
3 Reviews
Hello, my name is Joanna McRae, and I’m an Automotive Service Advisor at Germain Mazda West. I’m happy to be back in Ohio and grateful to be part of such a supportive service team. My parents both owned their own businesses, and one of the most meaningful lessons they taught me was the importance of exceptional customer service. I’ve carried that lesson with me throughout my career, always striving to make every client feel welcomed, valued, and cared for—just as I would a guest in my own home. I’m proud to be part of our service family and to work alongside a team that shares the same commitment to taking great care of our clients.
Read moreDealership Experience
6 mos
Industry Experience
6 mos
Languages Spoken
English
3 Reviews of Joanna McRae
September 09, 2026
Germain Mazda West was a great experience. Mike and his team made purchasing a new car easy and fun! Although I spent a little more than I planned, I got the exact car I wanted. Mike and his team made purchasing a new car easy and fun! Although I spent a little more than I planned, I got the exact car I wanted. More
by dblake
Other Employees Tagged: Michael O'Brien, Ian Napier
June 25, 2026
I love going to Germain Mazda West that's where I purchase my first Mazda with that being said I took my car in to be serviced oil change tire rotation you know things that you supposed to do and I l purchase my first Mazda with that being said I took my car in to be serviced oil change tire rotation you know things that you supposed to do and I love the staff there they're very kind friendly and very respectful I love talking to everyone there. They made be feel very welcoming and very comfortable. I love for the fact that they leave you a video of everything that is being done on your car and show you want needs to be replaced or to let you know that the next time you come in make sure you have this service done, and they also wash your vehicle and always leave a cute little gift box with candy inside saying thank you for letting us service your vehicle 😉 I just want to give a shout out to the service department I always like coming there and talking to everyone you always make me feel like I'm part of the Mazda family !!! Have a great wonderful week and weekend! Denise Harris More
by dharris4255
Verified CustomerOther Employees Tagged: Skyler Pollock, Efrain Hidalgo, Ron Pineda
June 13, 2026
Always very polite, explains everything including the video taken of the service dept, invites us to have coffee snacks. video taken of the service dept, invites us to have coffee snacks. More
by Annbuckeye
Other Employees Tagged: Andrew Mathias
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