Jim Way

Quoted wrong for labor. Paid double because the tech is slow. Lady from service dept even told me he was slow. Had 8 am appointment and dropped it off early. Marked on the o Paid double because the tech is slow. Lady from service dept even told me he was slow. Had 8 am appointment and dropped it off early. Marked on the order to have it ready by noon. Showed up at 12:30 and it had still not been taken back for the service to happen. Little disappointed as it could have been way worse if I didn’t have a work vehicle. There seems to be some working there now that are disgruntled. I get that but it should not be talked about in front of customers. It should be mentioned that I was patient with everyone even though I was a bit disappointed. Not sure if I will bring my car back there again or not. More

by J_NAPIER007 Verified Customer Verified Customer

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Charlie is the best! !! This is my 6th car purchased from him. That shows how awesome he is :) Timmy was very helpful also and explained all the financial parts in deta !! This is my 6th car purchased from him. That shows how awesome he is :) Timmy was very helpful also and explained all the financial parts in detail. More

by JENIG13 Verified Customer Verified Customer

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Really nice lady and so helpful definitely doing all my service in honda victory beckley service in honda victory beckley More

by mohammadqandeel18 Verified Customer Verified Customer

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New car owner Not only did jt Bradley our salesman get us in one vehicle we got put in two vehicles... Every employee was super friendly!! And Jim went over and bey Not only did jt Bradley our salesman get us in one vehicle we got put in two vehicles... Every employee was super friendly!! And Jim went over and beyond the limit to get both our vehicle deals worked out!!! Amazingly experience highly recommend them and will definitely shop with them again!! Only recommendations is a more kid friendly room with some toys!!! More

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ON MARCH 8, 2014 WE PURCHASED A 2014 HONDA CRV FROM JOHN HOWERTON HONDA IN BECKLEY WV. PJ HAMBRICK CONTACTED US REGARDING AN EMAIL THAT WE SENT INQUIRING ABOUT THE CRV, HE WAS VERY PROFESSIONAL AND HELPFUL HOWERTON HONDA IN BECKLEY WV. PJ HAMBRICK CONTACTED US REGARDING AN EMAIL THAT WE SENT INQUIRING ABOUT THE CRV, HE WAS VERY PROFESSIONAL AND HELPFUL IN HELPING US MAKE OUR DECISION IN WHICH MODEL WE WANTED . TRACY SIMMS WAS THE SALES PERSON AND SHE WAS VERY HELPFUL, KNOWLEDGEABLE AND ANSWERED EVERY QUESTION WE HAD. SHE WAS VERY GOOD ON HELPING US SET EVERYTHING UP IN THE VEHICLE AS WELL. WE COULD NOT HAVE HAD A BETTER SALES PERSON. JIM COPENHAVER WHICH IS THE SALES MANAGER WAS VERY HELPFUL IN HELPING US WITH FIGURES AND OUR TRADE IN. HE WAS VERY GOOD AT WORKING WITH US ON THE AMOUNT THAT WE WANTED TO PAY FOR THE CRV AND THE AMOUNT THAT WE WANTED ON OUR TRADE-IN. FELICIA GORRELL WORKED WITH US IN FINANCE ON GETTING ALL OF THE PAPER WORK DONE AND HELPED US CHOOSE THE EXTENDED WARRANTY THAT WE NEEDED THERE WAS NO SURPRISES, EVERYTHING WAS EXACTLY AS IT WAS SUPPOSED TO BE. . JIM WAY IN SERVICE INSTALLED THE ADDITIONAL PACKAGE THAT WE PURCHASED EXACTLY AS IT WAS SUPPOSE TO BE AND WHEN IT WAS SUPPOSED TO BE. OUR OVERALL EXPERIENCE WITH JOHN HOWERTON HONDA WAS EXCEPTIONAL!!! WE HAVE RECEIVED AT LEAST 3 PHONE CALLS FROM EVERYONE CHECKING TO SEE IF WE ARE HAPPY WITH THE CAR AND EVERYTHING IS OK, THIS HAS TO BE THE SMOOTHEST TRANSACTION IN BUYING A CAR WE HAVE HAD, IF YOU WANT TO BUY A CAR WITHOUT ALL THE DRAMA GO TO JOHN HOWERTON. More

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