Jim Qualter | Page 15

Cancellation of Auto and Extended services!! Such a horrible experience with you guys since I bought Toyota Camry 2009 (used Car). First of all I purchased this car on mid-September 2015 and no Such a horrible experience with you guys since I bought Toyota Camry 2009 (used Car). First of all I purchased this car on mid-September 2015 and no one from the dealership told me the papers for the car is not available. With in couple of days I sold my old car and I was without car for almost two weeks and finally the agent from Toyota told me you can rent a car and toyota will pay until we get the papers for your Toyota Camry 2009. They took almost 45 days to handover the car to me (ridiculous). Then I visited the dealership to cancel my GAP & Extended warranty insurance on end of November and I signed and emailed the cancelation form (GAP & Extended warranty) to JIM QUALTER and since then I emailed him 4 to 5 times no reply, its been over four months. I personally visited twice and never saw JIM (looks he always off), I talked to another guy called MIKE RACICOT and he said JIM has already sent the form to concern department without knowing whether he has really sent or not. I am calling and asking for JIM from couple day but he never answer my phone (goes to his voice mail everytime). I want to ask is there anyone who can help me, this is so frustrating and annoying. I don’t think this is professional. More

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Horrible They are horrible on customer service They hide from that my car didn't passed inspection let me take the car and with 5 days I had the car the chec They are horrible on customer service They hide from that my car didn't passed inspection let me take the car and with 5 days I had the car the check engine light was on They are rude More

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Jon A. I recently purchased a 2010 Certified Dodge Journey in November 2015. From the moment I walked into the new expansive facility, I was impressed. I te I recently purchased a 2010 Certified Dodge Journey in November 2015. From the moment I walked into the new expansive facility, I was impressed. I test drove 3 SUV's and I liked the Dodge Journey. BUT to rate this any more than 1 or a 2 star - I would be lying: the salesperson did not have any knowledge of this vehicle or the other 2 I test drove. and when I asked about the built in GPS navigation system the salesperson said it was up to date: it was not, I had to order the disc myself and install it - one week after I brought the SUV, when I checked the safety flash light which is in the back of the SUV for the purpose of safety - it was not working and the 12 volt outlet that it was connected to had no power - when I called about it I was told that I have to pay for the repair - we argued and they reduced what I had to pay as I explained that this IS a CERTIFIED vehicle I should NOT have to spend any money except for oil changes and gas for at least the first six months or longer, and even after the repair I was told to allow the safety flashlight to charge it still does not work - and on top this I had to replace the starter this week. I am now waiting for the safety flashlight to come a Dodge Dealership that I ordered from. More

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