Jim Gillette | Page 13

I was very pleased with my experience! It began with an online inquiry and then Austen reached out to me within a few minutes. In the first call he made it personal by walking the lot to s It began with an online inquiry and then Austen reached out to me within a few minutes. In the first call he made it personal by walking the lot to see the car and made an appointment with me to come down. He text and followed up with me and answered all my questions. He always text back quickly and was honest and NEVER pushy. While we made an appt to see one car he still showed me others and helped discuss the decision with my family versus simply pushing a decision. The financial negotiations were smooth and respectful, open and fair. (Think his name was Justin, another great guy to work with) The signing process was smooth and very personable, with conversation in between as people versus a simple business transaction. Austen continued to follow up with me the next day and I appreciate him being open to have me reach out anytime. Very happy with all employees! More

by szuetel Verified Customer Verified Customer

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Customer service very perfectly professional and good customer service . Jennifer was very helpful and technical on her vehicle. customer service . Jennifer was very helpful and technical on her vehicle. More

by james Verified Customer Verified Customer

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Great all round service went out of the way to make sure everything went well everything went well More

by davo740 Verified Customer Verified Customer

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To do a good trap like customer service and the service is good and fast so everything is good for the service is good and fast so everything is good for the service More

by streetragecarwash73 Verified Customer Verified Customer

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Overall, I was pleased to get the car I wanted, and working with Jennifer Garcia was a positive experience. However, my interaction with your finance department was disappointing and lived up to the ne working with Jennifer Garcia was a positive experience. However, my interaction with your finance department was disappointing and lived up to the negative reputation often associated with auto financing. The finance representative rushed through the pricing section of the contract, ultimately steering me toward a monthly payment that obscured a final price significantly higher, by several thousand dollars, than what I had agreed to. I believe this began when Jennifer's manager returned from sales management during negotiations and asked me to initial a payment amount on a slip of paper, which appears to have been a tactic to justify the inflated price later on. While I have purchased at least 10 cars, this was the first time I experienced this technique. This was my second purchase at your dealership, and our third Chevy. More

by pwirth Verified Customer Verified Customer

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Me gusta mucho el servicio de todo el personal siempre que voy son muy amables y atentos gracias por todo que voy son muy amables y atentos gracias por todo More

by magallonmarisela Verified Customer Verified Customer

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Upon our arrival, we were greeted with a warm welcome by the manager Justin (awesome guy) who then introduced my husband and I to Alex Mendoza. From the very first moment, Alex was very friendly, kind and the manager Justin (awesome guy) who then introduced my husband and I to Alex Mendoza. From the very first moment, Alex was very friendly, kind and willing to assist us with all our questions in regard to the Z71 Tahoe. He took the initiative to walk us over to the lot and show us the Tahoes as well as explain in detail the differences between them and all the features each one had to offer. Alex was very knowledgeable which helped us choose the right Z71 Tahoe for our family. We were so happy with the service that we proceeded to begin the buying process. Once inside, we were offered beverages and assisted promptly as we had our baby with us. We were made a priority which made our purchase very smooth! Thanks for all your help in purchasing our dream family car. More

by erikalynn Verified Customer Verified Customer

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Brian was great to work with. Loved his easy approach and no hard sell tactics. Made shopping very enjoyable Loved his easy approach and no hard sell tactics. Made shopping very enjoyable More

by adriene.xerri Verified Customer Verified Customer

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Every person I was in contact was very professional. They made me feel welcomed. They went above and beyond to earn my business. They made me feel welcomed. They went above and beyond to earn my business. More

by o.valencia Verified Customer Verified Customer

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My overall experience with Simpson Chevy of garden grove was truly a flabbergasting experience!! Loved the support, kindness, caring and communication skills with Jennifer ( Sales Dept) and Alex ( Manager) was truly a flabbergasting experience!! Loved the support, kindness, caring and communication skills with Jennifer ( Sales Dept) and Alex ( Manager) amazing people and great customer service!!!! Most definitely be recommend and recognized for their hard work and dedication!!! More

by Marlene Espinoza Verified Customer Verified Customer

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