Jim Gillette | Page 13

Great customer service. Surprisingly fast approval. Everyone was great. Alex was very efficient and went above and beyond. Thanks guys. Surprisingly fast approval. Everyone was great. Alex was very efficient and went above and beyond. Thanks guys. More

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Quick and easy car buying process. Fredy was great to work with. I love my new truck. Fredy was great to work with. I love my new truck. More

by dridner Verified Customer Verified Customer

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Excellent low pressure sales and they had the exact car I wanted … I might have gotten a slightly better deal if I pushed them a little harder. wanted … I might have gotten a slightly better deal if I pushed them a little harder. More

by denis4help Verified Customer Verified Customer

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I recently had an outstanding experience at Simpson. From the moment I walked in, the customer service was exceptional. The staff was friendly, knowledgeable, and truly went above and beyond to ensure From the moment I walked in, the customer service was exceptional. The staff was friendly, knowledgeable, and truly went above and beyond to ensure I found exactly what I was looking for. Noel was incredibly helpful, taking the time to answer all my questions and making the entire process smooth and stress-free. They were patient, transparent, and never made me feel pressured. The finance team was also fantastic, explaining all my options clearly and helping me secure the best deal. The dealership itself was clean, well-organized, and had a great selection of vehicles. My purchase was seamless, and I drove away feeling confident and excited about my new Tahoe. I highly recommend Simpson to anyone looking for a top-notch car-buying experience. Five stars all the way! More

by doraisabel83 Verified Customer Verified Customer

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Once arriving at the dealership we were automatically approached by a sales girl. She was very helpful in letting us know which one was the cheapest and the most expensive. We were only window shopping b approached by a sales girl. She was very helpful in letting us know which one was the cheapest and the most expensive. We were only window shopping but ended up actually finding a truck we liked. Thank you to Melissa for helping us find a new truck! More

by XANAHYXRODRIGUEZ Verified Customer Verified Customer

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Very professional sales and financial people. However, the wait to get things completed was painfully long. However, the wait to get things completed was painfully long. More

by jqadams49 Verified Customer Verified Customer

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The purchase of my suburban and the sales process with Alex was great. Alex was upfront and straightforward as all salespeople should be. The problem was dealing with the finance representative, James Gil Alex was great. Alex was upfront and straightforward as all salespeople should be. The problem was dealing with the finance representative, James Gillette. The deceptive tactics to add on a service contract during the sale by falsely representing that the price of my vehicle would be lowered are reprehensible. After reviewing the contract and seeing the $3,000 that James tried to sneak in to the deal, my wife and I requested not to have anything added and James said he would remove it. Even after doing so, James told us he was going to give us two “free” oil changes because we were “good” people. I was hesitant to accept the offer because as we all know, nothing in business is “free” but James insisted the services were completely free and would be performed at Simpson Chevrolet in Irvine. James added on a Century Maintenance agreement for the “free” oil changes and I questioned him why the agreement showed a cost of $749. James said that was not a cost to me and that the $749 was what the agreement would cover for the cost of maintenance. After getting home and reading through the agreement, it was absolutely clear that this agreement was sold to me at a cost of $749. No where did it state that $749 was the payout for services. The agreement however did have a clause for cancellation as long as the cancellation request was made in writing. I went to the dealer the following business day and submitted my written request for the cancellation of the agreement and requested a refund of my $749. James took my signed, written letter and said he would work on canceling the agreement and process the refund. Well, it has been almost one month since this happened and there has been no cancellation or refund. I had reached out to James and he replied saying he was going through the necessary steps to get this cancelled and refunded, but he never followed up. I called century and was informed the dealership submitted the service agreement and it showed it being active. They had no information from the dealership regarding the cancellation. I now have to deal with this with Century myself, meanwhile my auto account is accumulating interest on the $749 now that we are one month into this nonsense. The sleazy sales tactics and false statements made by James are examples of what gives honest salespeople bad reputations. I hope your dealership discourages these fraudulent tactics used by those who are trying to sneak in a sale of added products all in the name of making a measly commission. I would highly encourage that dealerships audio and video record contract signings between finance reps and clients so that these types of tactics or misinterpretations can be avoided. More

by gdorado123 Verified Customer Verified Customer

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I Will go back to this dealer in the future, the sales person Uriel knows what he is doing and very helpful 10/10 person Uriel knows what he is doing and very helpful 10/10 More

by chayomike Verified Customer Verified Customer

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Andrew was my salesman and was super helpful. Buying a car can be a drag but he made the process easy and quick, and I got the truck I was looking for. Buying a car can be a drag but he made the process easy and quick, and I got the truck I was looking for. More

by njlarson8 Verified Customer Verified Customer

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I made an appointment and William my service advisor got my truck in and repair made very quickly. I can’t say enough good things about William and the service team at Simpson. my truck in and repair made very quickly. I can’t say enough good things about William and the service team at Simpson. More

by rcaplumbing1 Verified Customer Verified Customer

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