Jim Elder

Mark, Terry, Gus, and Jim set the tone with their leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment I walked in, ensuring every detail was handled with care and efficiency. Scott and Sam, my sales reps, were incredible to work with. They took the time to understand exactly what I was looking for, answered every question with patience, and guided me through the process without any pressure. Their knowledge of the vehicles and their attention to detail made the experience both easy and exciting. In the finance department, Aaron and Moe were equally impressive. They explained everything clearly, worked hard to find the best rates and terms, and made the final steps quick and hassle-free. What truly stood out was the team’s teamwork and authenticity. It didn’t feel like a transaction, it felt like a partnership. I drove away in my new car feeling confident, happy, and completely satisfied. If you’re looking for a dealership that treats you with respect, listens to your needs, and delivers outstanding service from every department, Suburban Ford of Troy is the place to go. I can’t recommend them highly enough! I will be back, thank you! More

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Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

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