Jim Berlin
Jim Berlin at Phillips Buick GMC
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Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
504 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

504 Reviews

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504 Reviews of Jim Berlin

January 02, 2025

Dealership Rating
Employee Rating

Employees knowledgeable, efficient and friendly. Service quickly completed. Jim and Bob in service exceptional and understanding. I More

by yramedaw
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Bob

January 02, 2025

Dealership Rating
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service advisor was pleasant and knowledgeable, service center was a bit slow, end result, problem solved! More

by TRWUSMC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

January 01, 2025

Dealership Rating
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I've brought my truck in to have repairs done on more than one occasion.. Tim was a technician who made the repairs. He is very professional. When Tim does repairs on my vehicle It's always returned in m More

by David
Service Price Transparency
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Recommend Dealer
Yes

January 01, 2025

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Awesome experience while in town visiting family and having my truck towed here! My truck was fixed very quickly. Pleasant experience More

by GABBY.SCHNEPP
Service Price Transparency
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Recommend Dealer
Yes

January 01, 2025

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No effort made to welcome you and no attention paid to customer 's arrival , could not make maintenance appointment, waiting time questionable More

by NORMANDMARTEL1953
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Recommend Dealer
Yes

December 29, 2024

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I feel ripped off. $615.00 and all I needed was a battery. Spent $174 on ‘diagnostics’, $300+ for a battery, $75 to install the battery, $25 to take back the old batte More

by dianerug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2024

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your disappointment regarding the costs incurred for the battery and diagnostics, as well as your recent service visits. We appreciate your feedback regarding pricing, and it’s clear we’ve missed the mark in delivering the value you expected from Phillips Buick GMC. If you’d like to discuss this further and explore how we can address your concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value the opportunity to improve. Thank you for your input. Sincerely, the Team at Phillips Buick GMC

December 26, 2024

Dealership Rating
Employee Rating

Awesome honest service! This dealership can be trusted.Veey patient and helpful. From a longtime customer. More

by alinefiresaftey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Dec 27, 2024

Phillips Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your trust and loyalty to Phillips Buick GMC. It's great to hear that you had an awesome experience with our patient and helpful team. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

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Fast ,courteous people who are very good at their craft and efficient at their jobs , More

by LLFIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Dec 27, 2024

Phillips Buick GMC responded

Thank you for your kind words! We appreciate you taking the time to share your experience at Phillips Buick GMC. It's wonderful to hear that you found our team to be fast, courteous, and efficient. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

December 26, 2024

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Employee Rating

Today I returned to Buick and got everything fixed. Great experience. 12/26/24, Very pleased. More

by lavera114
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2024

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Phillips Buick GMC and are pleased with the fixes. We appreciate your support and look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

December 21, 2024

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Employee Rating

Gave us a good estimate and came in under the estimate with the final bill. More

by rpe1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Dec 23, 2024

Phillips Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that you received a good estimate and that we came in under your final bill. At Phillips Buick GMC, we strive to provide transparent and fair pricing. We appreciate your support and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

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