Jim Almindo | Page 2

Having to bring my car in for service has become a nightmare. Only had my car for just over a year and it has been in service twice now in the last 4 months. The first time they had it for 4 weeks bec nightmare. Only had my car for just over a year and it has been in service twice now in the last 4 months. The first time they had it for 4 weeks because they broke more than they fixed. This time it went in for a strut, they had it for a week my car is worse and not fixed at all. I have left voicemails for every manager and the Director for three days and got no call back! More

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I had my inspection & maintenance done on 4/10/25, everyone was so very accomidating & nice. Wait was a little long, 2 hours but I left with a smile everyone was so very accomidating & nice. Wait was a little long, 2 hours but I left with a smile More

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service is great people excellent your very nice . this survey is to hard to understand room for improvement for seniors to do, this survey is to hard to understand room for improvement for seniors to do, More

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They went out of their way to resolve our issue. The service dept was very efficient. The service dept was very efficient. More

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They need to answer thier phone. I wanted to add a remote starter to my car but I couldn't get anybody to answer the phone or call me back. I wanted to add a remote starter to my car but I couldn't get anybody to answer the phone or call me back. More

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Appointment completed as scheduled. Wait time as promised. Feedback re: vehicle offered during process. Billing completed promptly and accurately. Wait time as promised. Feedback re: vehicle offered during process. Billing completed promptly and accurately. More

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Always helpful . Very knowledgeable about the cars and how they all handle my car issue Very knowledgeable about the cars and how they all handle my car issue More

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Everyone was very pleasant and helpful. Answered all questions that I had. They dealership was clean and pleasant while waiting. Answered all questions that I had. They dealership was clean and pleasant while waiting. More

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The service department is the worst I have ever dealt with. The following occurred over the recent 2 weeks they had our car for warranty related service: 1. Didn't return calls for 2 weeks 2. When I wa with. The following occurred over the recent 2 weeks they had our car for warranty related service: 1. Didn't return calls for 2 weeks 2. When I was finally called, I was asked about When the car can be dropped off for service. The car had been there for 2 weeks already. 3. Was not told when bringing the car in for servicing that I would have to leave it there instead of being able to wait. 4. Was not offered a rental vehicle while the car was being serviced under warranty until I asked. Waited 3 business days for a call back to finally request a rental vehicle. 5. Returned the vehicle on 9/27. Still have not received the email receipt or the deposit back from the rental. 6. When I advised the manager of the department of the lack of communication, I was dismissed, being told they have a lot of customers. 7. After picking up and driving the car for 3 days, the vehicle still has the same issue that it had been brought in for. It appears that no repairs were done. 8. Corporate Kia emailed me stating the part was ordered but hasn't been shipped to the dealership yet. Dealership said they received and installed the part. Kia corporate still states they have not even shipped the part. 9. When speaking to employees, none seem to have the same information as the other. Complete breakdown of communication between departments. More

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All employees were friendly professional and very helpful. This was the easiest dealership visit I ever had, I’m very pleased helpful. This was the easiest dealership visit I ever had, I’m very pleased More

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