Jessica Wallach

It’s probably not so much about Ms Wallace as it is about the process. I arrived at 1:00pm expecting to write a check for the car, take care of registration, and leave within an hour. I had an exercise clas the process. I arrived at 1:00pm expecting to write a check for the car, take care of registration, and leave within an hour. I had an exercise class to go to and a meeting with a friend that afternoon. As it was it was 4:30 before the sale closed. Most of the time I was left to sit and wait. About mid afternoon a woman came in with a paper that showed the total cost of the car. She slide it in front of me, handed me a pen and pointed to the line to sign. Fortunately I had the price of the car, including the cost of registration and other closing costs on my phone. The price on this woman’s document was considerably more. Only when I said this did the woman explain her price included items I did not need nor want. She seemed very annoyed that she had to redo the document to my quoted price. After waiting another hour, at least, I was called into Ms Wallach’s office where she spent an hour trying to sell me things I kept saying I didn’t want. Pretty soon you start thinking well maybe she’s right, but I didn’t want these extra things which added up to several thousand dollars. I’m 86 years old, I’m not going to be driving much longer. Why would I want to buy more warranties than the car already had? She would not listen to me. I finally was almost in tears and insisted I was going to leave. In the hours and days later, I became more and more angry about this and angry at myself for not just writing the check and walking out, telling them I would come back when the car was ready. I think of the hours I wasted sitting there and it makes me realize how little respect those people had for me. To top off the whole situation, when Ms Wallace realized I was going to leave she asked the original woman who had been so annoyed with me to bring in the final costs for me to sign and pay. Guess what, she had put in an extra $500. By then she shouldn’t have thought I wouldn’t notice. She had to make out yet another invoice. I bought my first Subaru at Carr in 2013 from a man named Mr Eby. It was so easy and quick and I was not pressured to buy anything extra. Over the years of having the car serviced at Carr I have been very happy with how friendly and helpful and generous with their time the service people have been. The sales person for the car I just bought, Sterling Joy, was so personable, friendly and helpful that I felt wonderful about buying this car. The manager, Austin, was the same way. He even called me after I got home from the horrible afternoon apologizing for not being there to say goodbye when I left. He was so nice I didn’t have the heart to tell him how horrible my time was, plus I was too traumatized at that point to talk about it. I will definitely continue my relationship with the service department at Carr because they are friendly, transparent and extremely helpful when little things go wrong or there is a misunderstanding. They have definitely earned my trust over the years. Thank you for asking. In retrospect the whole negative experience is becoming somewhat comical. I’m starting to see it as an SNL skit.🤣 More

by heyjude0 Verified Customer Verified Customer

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This is my second car purchase from CARR Subaru and both purchase experiences have been easy, unpressured, and family-friendly. purchase experiences have been easy, unpressured, and family-friendly. More

by Dr. D Verified Customer Verified Customer

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It was an awesome process working with Sergio and the entire team. We felt so taken care of and had fun along the way! entire team. We felt so taken care of and had fun along the way! More

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This is my 3rd car with Carr Subaru I am as happy as my first car i bought.They just keep getting better and better sales ,financing, and the overall family vibe you get here.That you will not get anywhere first car i bought.They just keep getting better and better sales ,financing, and the overall family vibe you get here.That you will not get anywhere else. Not in Portland, Gresham, or Oregon city believe me I've been there all business. So thank for always making getting a new car easier each time by listening to your customers. I WILL ALWAYS SEND ANYONE WHO IS LOOKING YOUR WAY.Thank you for always giving me the best and making me a part of your family. More

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Everyone I dealt with was very personable. I do not understand the need to have been at the dealership for 4 hours. Far too long! I do not understand the need to have been at the dealership for 4 hours. Far too long! More

by monica.radcliffe Verified Customer Verified Customer

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They are the friendliest and most fun sales people I have ever encountered. Very helpful and I also got a great deal on my new Forester! ever encountered. Very helpful and I also got a great deal on my new Forester! More

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Carr was great and easy to work with. They took their time understanding what we were looking for and worked with us on getting a deal done! They took their time understanding what we were looking for and worked with us on getting a deal done! More

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The buying experience with Andrew was great! He was very helpful and answered all of my questions about the cars I was looking at. He gave me a competitive price on the car I ended up buying. Th He was very helpful and answered all of my questions about the cars I was looking at. He gave me a competitive price on the car I ended up buying. The difference maker was he wasn’t pushy and didn’t try to include any add-ons. More

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always amazing team so helpful, very nice too! ! they always greet me with a smile and always honest about my car what I need to be fixed done.. and always give me small discount at checkout! ! they always greet me with a smile and always honest about my car what I need to be fixed done.. and always give me small discount at checkout! More

by njoyrun Verified Customer Verified Customer

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By far one of my best car buying experiences -- No high pressure sales pitches or tactics..which still haunts me from my early 20s. Right off the bat, I received a fair, competitive out the door price for pressure sales pitches or tactics..which still haunts me from my early 20s. Right off the bat, I received a fair, competitive out the door price for an Ascent Limited 7-passenger vehicle that we were considering. While checking other local dealers for similar deals, Andrew came back with an even better OTD price, without me even prompting, to stay ahead of the game! Heck, ChatGPT gave me a thumbs up with the pricing!! When we went to the dealership to test drive the Ascent, Trevor assisted us and finalized the sale during Andrew's day off. Another dealer located 25 miles away quoted me a price $100 less. Carr Subaru, where we take our Outback in for service, is located just 6-7 miles away from our home. We're familiar with Carr Subaru. The service center at Carr Subaru is fantastic. And the 0.9% APR/72 month financing was just the cherry on top. This was a no-brainer. Carr Subaru all the way! More

by UW Guy Verified Customer Verified Customer

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