Jerry Gonzalez
Jerry Gonzalez at Norm Reeves Honda Superstore Cerritos

Jerry Gonzalez | Page 9

Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
235 Reviews
4.9

235 Reviews

Write a Review

235 Reviews of Jerry Gonzalez

July 21, 2022

Dealership Rating
Employee Rating

Great experience with Jerry he was very helpful! We really enjoy are new car thanks again More

by joemoreno03
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Gringhaus

Jul 22, 2022

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Cerritos, Joe! We're happy to hear that you had a great experience with our team, and it's great to hear you're enjoying your new ride.

June 08, 2022

Dealership Rating
Employee Rating

Jerry was awesome in helping me purchase my first new vehicle I am very satisfied More

by simongarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Villareal

Jun 09, 2022

Norm Reeves Honda Superstore Cerritos responded

Simon, we're so glad to hear that you're satisfied with your recent visit to Norm Reeves Honda Cerritos! Thanks for coming by and congrats on buying your first new vehicle!

May 29, 2022

Dealership Rating
Employee Rating

Jerry was a great sales associate and a very helpful salesman. I am very happy with my new car! More

by Elly34
Recommend Dealer
Yes
May 31, 2022

Norm Reeves Honda Superstore Cerritos responded

We love hearing from our customers about their car-buying experience, thank you for sharing. Take care and enjoy!

March 10, 2022

Dealership Rating
Employee Rating

Recently purchased used vehicle at this location. Says on there web site they have a super 5 day vehicle exchange program. So tried to exchange my vehicle for a brand new one. The experience was horr More

by airdl
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 14, 2022

Norm Reeves Honda Superstore Cerritos responded

Hello. We realize your time is valuable and it is our goal to provide you with reliable service and exceed your expectations. We’d appreciate the chance to speak with you regarding your experience. Please reach out at a time that works best for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Mar 15, 2022

airdl responded

Kevin although me and my wife had a good experience buying the used vehicle we did a few days prior. I had noticed the supposedly super vehicle free trial exchange on your web site so I chatted with one of the internet managers online about it .and really got no answer as to the terms of the free trial exchange. She turned me over to our original sales guy. Who called and asked if we could come on down see what we’re are interested in. So we arrived and our sales guy take us around looking at the vehicles we liked settled on one. The original window sticker was 30530. So he takes us in to the office disappears comes back with im guessing is his manager. And this gentleman starts to tell me and my wife oh we put 5000 dollars worth of extras on every new car that comes on the lot. So I ask like what is he talking about he starts naming off all the stuff that’s pretty much already on the window sticker like wheel locks door edge protectors etc. pretty much just came over just to shut down any chance of making any type of exchange. It’s just the point of having my wife and I come on down there for what seemed like to put the brakes on any idea of an exchange. And really was not necessary to have us come on down could have just told us over phone . And to have some manager come over and talk to us like he did was really bad. Almost ended in a heated exchange. But we walked away. Just the point we had figured there would have been some extra money we mite have to give. For doc fees and such. And that would have been no big deal. Since we had already given 20 thousand down on the used vehicle we got. But nobody knew the terms or conditions of this free trail exchange thing. I know when we signed or docs for other vehicle it had in there a cancellation option for like 250 . And 500 in doc fees witch we declined. If that’s the free trial exchange thing then it isn’t free. Just would have been nice if the whole price thing would have more transparent. And the manager wasn’t there just to shut a deal down they don’t like. We have great credit and had great cash down also.

March 06, 2022

Dealership Rating
Employee Rating

Wonderful experience purchasing my vehicle. The process was stress free and pleasant. Thank you to Jerry Gonzalez for being very helpful! More

by Jacqueline A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2022

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new vehicle, Jacqueline! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 05, 2022

Dealership Rating
Employee Rating

Susanna was great, attentive and great communication. Got a good deal on the car we got and we would do business with them again in the future. Thanks. More

by ElSebas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Mar 07, 2022

Norm Reeves Honda Superstore Cerritos responded

We take pride in our customer service and do whatever we can to have our customers leave happy. Congrats on the great deal!

February 14, 2022

Dealership Rating
Employee Rating

I walked out of Honda with a brand new 2022 car and I couldn’t have done it without Jerry. He helped me pick out my first car ever and he made everything so easy and he’s very understanding. Jerry is the More

by Paulina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Norm Reeves Honda Superstore Cerritos responded

We are happy to hear that our team delivered such efficient, top-notch service, Paulina! Thank you for choosing Norm Reeves Honda Cerritos and congrats on your 2022 Honda!

January 25, 2022

Dealership Rating
Employee Rating

Excellent seller and good person to talk too very easy to understand and will versed More

by dkn077
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Norm Reeves Honda Superstore Cerritos responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

November 07, 2021

Dealership Rating
Employee Rating

Excellent sales associate helped me get the best deal in a very fast and effective manner! I’m very happy with my lease on 2022 civic You’re in very good hands More

by Martinuriel550
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new 2022 Civic, Martin! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

October 20, 2021

Dealership Rating
Employee Rating

Thanks to Jerry at Norm Reeves Honda, we were able to walk out with a new car. He helped us to get a great deal and he knew exactly what we were looking for! Couldn’t have felt more comfortable with my d More

by Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Wong

Oct 21, 2021

Norm Reeves Honda Superstore Cerritos responded

Congrats on buying your first new car, Linda - so exciting! We're very happy that our team was able to be part of that experience and make it easier for you. Take care and enjoy!

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