Jerry Deshong | Page 4

Service as it always should be. Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman' Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman's terms and repair cost. Jerry is simply the best! More

by wmattick Verified Customer Verified Customer

Report | Print

polite,pleasant and explained the service review Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service review and explained what the readings were. More

by bhat1hu Verified Customer Verified Customer

Report | Print

Quick Oil Change I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in o I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in one shot. Thank you Jerry for suggestion that I wasn't even thinking about!! Chapman is always on top of their game, to keep you squared away! More

by bderr14 Verified Customer Verified Customer

Report | Print

SEVICE I GOT AT CHAPMAN JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. More

by CPIERCEENG Verified Customer Verified Customer

Report | Print

Loss of trust I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I pur I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I purchased it in 2012. My car passed inspection, including the brakes, but it needed some other work which I had done. A few days later I drove my car about 20 miles and when I got home my right front tire was smoking and the it was very hot. I called Chapman and brought the car back to have it checked out at the next available time. I didn't drive it because I was afraid something terrible was wrong. I was told they drove it and checked it out and couldn't find anything wrong and I was charged $68. I still felt something was wrong with my car. The steering wheel would shimmy at times and I felt like something was holding the car back. I drove my daughter and granddaughters to Hershey park on July 2 and my daughter could tell something was wrong with my car. I told her the whole story and she said she didn't care what Chapman said my steering wheel should not shimmy and it didn't seem to be driving right. I called again and took my Escape back on July 7 and was told the brakes were so bad they had to be replaced and the brake pads would not last 6 months. The total cost would be over $1000. I asked why my brakes passed inspection on June 2 and were so bad now. I didn't get a good explanation. I think something was not replaced properly when my car was in for inspection and it caused all of this damage. I kept telling them it was not right since June 2. This is very hard for me to write because I always felt good about taking my car to Chapman but now I can't shake this feeling of mistrust. I don't know what I am going to do now for future car repairs. Jerry Deshong did take the $68 off of my last bill and I do appreciate that. More

by CMBDE3 Verified Customer Verified Customer

Report | Print

Service was excellent and very fast, which is appreciated. Also appreciated the Covid safety measures enforced in the facility. This is my first-ever Ford and I’m very pleased with it and with my appreciated. Also appreciated the Covid safety measures enforced in the facility. This is my first-ever Ford and I’m very pleased with it and with my experiences at Chapman. More

by MPMACD Verified Customer Verified Customer

Report | Print

Always a good experience. I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The Chapman Techs do good work. More

by VICTORY898 Verified Customer Verified Customer

Report | Print

Excellence Everybody and everything was done well despite the Virus challenges. Way to Go TEAM! I will be back in the future. Thanks for everything. I apprec Everybody and everything was done well despite the Virus challenges. Way to Go TEAM! I will be back in the future. Thanks for everything. I appreciate it! More

by dsleisey Verified Customer Verified Customer

Report | Print

I had water problem with my car. I didn’t know where the leak was and sent to the shop and their Water Dr. solved the problem with one visit leak was and sent to the shop and their Water Dr. solved the problem with one visit More

by GJSUF Verified Customer Verified Customer

Report | Print

I needed an inspection done and my passenger window did not work. They had to send for the window motor and got all done in a few days. During this virus time that was good. not work. They had to send for the window motor and got all done in a few days. During this virus time that was good. More

by KENFLY99 Verified Customer Verified Customer

Report | Print