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Jerry Deshong
Jerry Deshong | Page 20
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
209 Reviews
Dealership Experience
40 yrs, 8 mos
Industry Experience
47 yrs
209 Reviews
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209 Reviews of Jerry Deshong
June 03, 2019
Lmk of streamlined communication I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was to I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was told it was the fuel pump. My engineer boyfriend said my car would start when he adjusted the battery every time it shut down. We wanted to wait and see if we could fix it before shelling out $600. My car shut down the next week and I brought it in. The first time I called on Saturday to ensure it was getting looking and I was told someone would get back to me. No one called me back after three hours. I had to call two more times to explain I had dropped it off. Each time I talked to someone they had no record of my previous calls. I had to call to check and see if my car was finished and lo and behold it was an $11 fuse that needed to be replaced not the fuel pump. There is a complete lack of communication and organized customer service here. I will never buy another Ford again and I tell everyone to avoid buying them. More
by eponine198
Verified CustomerOther Employees Tagged: Michael Tufano , Chris Evangelista
May 29, 2019
Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More
by mywinnie12004
May 27, 2019
Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More
by SKEPERLING1
Other Employees Tagged: Kyle Ackerman
May 24, 2019
Smiling and Flattering while handing you the bill Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is re Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is ready and,-- as they go over the $300+ bill, they are simultaneously telling you how great the "Older" car is - which is clearly due to the excellent driver! - way to go Chapman - soft soap the news - If only Doctors had the same great be manner! - I have come to know Chapman Ford over the years, and while a year ago the Employees seemed tense - they are now a happy bunch - They know my name - they take me to work and pick me up! love this place...…………... More
by Charlie
Other Employees Tagged: Chris Evangelista, THE AWESOME DRIVER WHO TAKES ME TO WORK!!!
May 22, 2019
State inspection I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. All of the employees are absolutely wonderful. More
by cdn86
May 22, 2019
Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my vehicle. Thank you very much. More
by HAMPTON.EUGENE
Other Employees Tagged: Michael Tufano
May 22, 2019
Excellent Service It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought o It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought out the lease and refinanced to own it. More
by Dunloplc10
Other Employees Tagged: Jared Meshey , Scott Greiner
May 22, 2019
Service From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained to me so I could understand what they were doing and answered my questions. More
by HARRISDU5
Other Employees Tagged: Gerald (I think)
May 21, 2019
Great Service Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done to checking out. Would highly recommend them. More
by mtgreiner
Other Employees Tagged: Michael Tufano
May 21, 2019
Oil change lube and rotation My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry told me it was time for tire rotation which was done. Was done just under 1 hour! Great service. thank you! More
by Bobtortora2008
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