Jeremy Olsen | Page 5

Lithia Hyundai of Reno responded

Hearing that Jeremy continued to check in and make sure you were fully satisfied after your purchase truly means so much to our team at Lithia Hyundai of Reno! We are thrilled to know he provided such thoughtful follow up support and made himself available to help with anything you needed. Thank you for your kind feedback and support. We hope you continue loving your new vehicle, and we look forward to assisting you again in the future!

Lithia Hyundai of Reno responded

It's wonderful to hear how at home everyone made you feel. Thank you for choosing Lithia Hyundai of Reno and sharing your feedback about Joe and the team. We hope to serve you again in the future!

Lithia Hyundai of Reno responded

Justin, we’re sorry to hear there may have been confusion during the financing process. We work with a wide range of lenders and financing programs, especially for customers in unique credit situations, and financing structures can vary depending on the approval terms offered by the lender. Optional protection products, including extended service contracts, are reviewed and selected prior to finalizing paperwork, and we never want any customer to leave feeling unclear about the terms of their purchase. We also attempted to reach out directly to discuss your concerns further, as we value the opportunity to better understand your experience and provide additional clarification. We appreciate your feedback and will continue working to improve communication throughout the purchase process. Regards, Wes Wilson General Sales Manager Lithia Hyundai of Reno

Lithia Hyundai of Reno responded

We’re so glad to hear your feedback! Thank you for choosing Lithia Hyundai of Reno. Our team is happy to hear that everything went well for you here. See you next time!

Lithia Hyundai of Reno responded

Gracias por sus amables palabras sobre nuestro equipo, Mariana! Nos alegra mucho saber que tuvo una experiencia tan positiva. Gracias por elegir Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for sharing your experience, Stacy! We're so glad Lance went above and beyond to assist you at Lithia Hyundai of Reno. We’ll pass your kudos along to him! We hope to welcome you back again down the road! Safe travels!

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno and sharing your stellar feedback about Dan and our team! We are glad you were provided with an efficient and welcoming experience to help you make an informed and confident purchase! We appreciate your business and look forward to seeing you in again down the road!

Lithia Hyundai of Reno responded

We are happy to hear our team went above and beyond and made the experience seamless and straightforward! We hope to see you again at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

We were more than happy to help, Laurie! Enjoy your new Santa Fe and please let us know if you need anything else from us at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for the wonderful feedback! We are happy to hear that our team was responsive and helpful throughout the process. We hope you enjoy your new car, and we look forward to working with you again at Lithia Hyundai of Reno!