Jennifer Rios
Jennifer Rios at Napoli Kia

Jennifer Rios | Page 116

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7
1,250 Reviews
4.7

1,250 Reviews

Write a Review

1250 Reviews of Jennifer Rios

June 28, 2021

Dealership Rating
Employee Rating

The customer service made me feel welcomed and my business appreciated More

by JEHANKF51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

Jun 29, 2021

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

June 28, 2021

Dealership Rating
Employee Rating

Excelente service specially the service representative. She address the recall that I had forgotten to mention More

by Simava2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

June 26, 2021

Dealership Rating
Employee Rating

Very professional and courteous staff. The service department is always fast and efficient when I need work done on my vehicle. They also have a nice waiting area to watch tv or search internet. Highl More

by FRANK MASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

Jun 28, 2021

Napoli Kia responded

Thank you, Frank, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

June 25, 2021

Dealership Rating
Employee Rating

The service was excellent and I was impressed by the service person More

by Ukenny717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Napoli Kia responded

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

Jun 28, 2021

Ukenny717 responded

I had no problem and found the service excellent and friendly.

June 25, 2021

Dealership Rating
Employee Rating

Great place for service will be seeing them again soon More

by warcher1960
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

Jun 28, 2021

Napoli Kia responded

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

June 25, 2021

Dealership Rating
Employee Rating

Wonderful staff especially the service department with the exception of the Auto Service Dept, Ruben Burgos manager of the Auto Service department More

by Angel157
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2021

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia, Angel! It's great to hear that our service department could meet your vehicle needs. If you'd like to discuss anything further, please leave your contact information so we can address your concerns. We truly appreciate your business. Scott Haverl General Manager

June 25, 2021

Dealership Rating
Employee Rating

Very friendly, honest and professional. Great communication throughout the process, very thorough More

by irshborn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

Jun 25, 2021

Napoli Kia responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else! Scott Haverl General Manager

June 22, 2021

Dealership Rating
Employee Rating

Excellent service. Very friendly took a little while to get an appointment but understandable if the service is good. More

by NIKKY.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

Jun 22, 2021

Napoli Kia responded

Thank you so much for your kind words, Nikky, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

June 22, 2021

Dealership Rating
Employee Rating

Very professional and customer service focused service was done in a very timely manner More

by Carlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Napoli Kia responded

Carlo, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Haverl General Manager

June 18, 2021

Dealership Rating
Employee Rating

The service received I am always questioning. I don’t trust the quality of the work done. I don’t feel all the technicians have the same level of care in their work. More

by JEN.TRAHAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 03, 2021

Napoli Kia responded

Jen, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Scott Haverl General Manager

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