Jennifer Oliver

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re so pleased to hear that your recall visit went smoothly and all issues were handled efficiently. Your enthusiasm means a lot to us—hooray for having great customers like you! Thank you for trusting Gilchrist GMC, and we’re here whenever you need us.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Tay, for sharing your experience with us. We sincerely apologize for the issues you faced regarding the vandalism of your vehicle and the seatbelt lock. We understand how upsetting this situation must have been, and we truly value your feedback. At our dealership, we are committed to taking every precaution to ensure the safety and security of our customers’ vehicles while they are in our care. Our trained staff conducts routine checks to maintain a secure environment, but we acknowledge that some incidents, like vandalism, are beyond our control. To ensure clarity, we have all customers sign an authorization form when leaving their vehicles with us. This form outlines our policy regarding potential loss or damage that may occur while the vehicle is on our property. We want to assure you that we take your concerns seriously and are always here to support you. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please feel free to reach us directly at 253.284.4471. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you once again for bringing this to our attention, Tay. We appreciate your understanding and look forward to the chance to assist you.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're glad to hear that your recall repair was completed efficiently. We appreciate your feedback and hope that you’ll consider us again in the future, even if it’s a bit of a distance. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently receive first-class service from us. It’s always a pleasure to take care of your vehicles, and we can’t wait to see you again soon!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Wow, Michael! We’re thrilled to hear your continued praise for our service department! Thank you for your glowing reviews and for always sharing such wonderful feedback about our friendly staff and first-class service. Your big number 1 rating truly makes our day! We look forward to seeing you again soon!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We're glad to hear that you were pleased with the quick and professional service during your oil change. Our team always strives to provide top-notch care for your vehicle. We look forward to seeing you again soon!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We appreciate your patience during the extended repair time and are glad to hear that the work done met your expectations. We take your feedback about communication seriously and will use it to improve our processes. If there's anything more we can assist you with, please don't hesitate to reach out!