Jennifer Montrose

2025 XC90 lease — persistent software faults and a disappointing close to the relationship I rarely post reviews. I'm making an exception because prospective buyers should have this information bef disappointing close to the relationship I rarely post reviews. I'm making an exception because prospective buyers should have this information before they commit. The sales process was adequate — several rounds of negotiation, but we reached terms and signed. Within the first week of delivery, the vehicle lost all audio output — no turn signal chime, no radio — and the climate control began shutting off intermittently. Our sales representative, Jennifer, advised this was a known issue with no available fix, and that other customers had reported the same behavior. That disclosure would have been material to our decision had it come before signing rather than after. The pattern continued: The vehicle failed to start at my office. Service could not replicate the fault. Audio and climate control failed again weeks later, on a day when the A/C mattered. We returned to the vehicle in a parking lot to find it fully locked and unresponsive, with the rear hatch the only functioning point of entry. We climbed in through the back and found a software update in progress. Days later it wouldn't start in our driveway. It was towed in and diagnosed as a battery issue. The underlying software faults were never resolved during our term. We lost confidence in the vehicle. Intermittent climate failure and an unannounced lockout aren't acceptable in a family vehicle at this price point. We explored a newer model year. Jennifer's figures were materially higher than those quoted by an affiliated Volvo store for a comparable vehicle — and that store was considerably more forthcoming about the software issues. When I raised the discrepancy as a returning customer who had absorbed months of problems, she came across as irritated. My impression was that being undercut by a sister store was unwelcome. The conversation was unproductive, and we elected to pay off the remaining term and end the relationship. The turn-in was the low point. My wife and I entered the showroom and were not acknowledged. Jennifer handed me a document, said "sign this," and walked away — no explanation of the document, the process, or any expected charges. I returned shortly after with a question; she was unavailable, and the sales manager assisted me capably, which I appreciated. On my way out I passed her office and observed her shaking her head in our direction. My impression was that the inquiry was treated as an imposition. We conducted ourselves courteously throughout. That was not reciprocated, and I'd suggest additional customer service training is warranted. The vehicle was returned detailed and in excellent condition, with no faults noted on inspection. Volvo Financial Services was a separate frustration — repeated calls produced inconsistent answers on our account. Overall, a disappointing experience across the vehicle, the dealership, and the brand. More

by Chris Verified Customer Verified Customer

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Jen is the best sales person to work with. She is quick to respond, answers all my questions and provides me with multiple options to trade in my lease. The process was simple and quick. I loo She is quick to respond, answers all my questions and provides me with multiple options to trade in my lease. The process was simple and quick. I look forward to working with Jen again. Jen is also personable and friendly, she makes a great personal connection. More

by KIM01STEIN Verified Customer Verified Customer

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I had a great experience with buying my Volvo from Keystone Volvo of Doylestown. There was no pressure whatsoever. Our salesperson Jennifer is knowledgeable professional and very nice person. She offe Keystone Volvo of Doylestown. There was no pressure whatsoever. Our salesperson Jennifer is knowledgeable professional and very nice person. She offered us a great deal and the vehicle delivery process was quick and painless. I would definitely recommend this place to anyone who is thinking of buying or leasing a Volvo car. More

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Excellent service department. Service was performed while I waited and completed in the estimated time they gave me. Tony, the service rep I dealt with was excellent. Service was performed while I waited and completed in the estimated time they gave me. Tony, the service rep I dealt with was excellent. More

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Great service,timely,fair,thorough. Loaners are available for you to drive for the day.Communication is terrific. Loaners are available for you to drive for the day.Communication is terrific. More

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Keystone Volvo made me a customer for life. The team at keystone were fair, fast and ultimately I will go back at Jennifer for all my future car requests. I can’t say enough about the staff inc The team at keystone were fair, fast and ultimately I will go back at Jennifer for all my future car requests. I can’t say enough about the staff including the sales team, finance and service. I am a huge fan. More

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They have been doing this a long time and it shows. They know their stuff. Great service and great people. Don’t go anywhere else!!! They texted me at every step. Didn’t have to call or wait for m They know their stuff. Great service and great people. Don’t go anywhere else!!! They texted me at every step. Didn’t have to call or wait for my photo ring. Everything was great experience ❤️❤️❤️❤️❤️ More

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Our family had a great experience with Keystone Volvo. Our salesperson Jen was extremely knowledgeable and welcoming and took the time to answer any and all of our questions. She made the entire sales pro Our salesperson Jen was extremely knowledgeable and welcoming and took the time to answer any and all of our questions. She made the entire sales process very pleasant and we couldn’t be happier with our purchase. I would strongly recommend anyone in the market for a new Volvo to go see Jen at Keystone. More

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Jen Montrose is fantastic. We were told to reach out to her from a coworker / previous happy customer of Jen's. We were told she was straight forward friendly and could make u We were told to reach out to her from a coworker / previous happy customer of Jen's. We were told she was straight forward friendly and could make us a great deal. I reached out to her through text message and she didn't disappoint. She was attentive, prompt, responsive and honest. She listened to all of my needs and requests. She worked us up a perfect deal and was honest the whole way. She listened to what I wanted and where I wanted to be payment wise monthly. She sent me everything and was transparent. We drove an hour and a half to meet Jen and she had the car pulled up and ready for us even before we showed. She is thoughtful and organized. She had everything prepared to make our time at the dealership as easy and quick as possible as she knew we were from out of town. The process was smooth and nothing changed when we arrived at the dealership. Jen Montrose is great at her job and cares about making you the best deal that works for you. We happily signed and drove away in our brand new Volvo S60. We love it so much! We are so grateful for Jen for making it work out for us and making us new Volvo owners. We are lifelong customers and I recommend Jen Montrose and the team at keystone Volvo of Doylestown. Thank you! More

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From first contact to the purchase, we received top-notch service. We would highly recommend Keystone Volvo and Jen especially. service. We would highly recommend Keystone Volvo and Jen especially. More

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