Jennifer Crouch | Page 6

Always pleasant Laura allways helps me ! She I great also Jen and Brian wright , great group they allways work on my cars She I great also Jen and Brian wright , great group they allways work on my cars More

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I’ve bought two cars from them, an Accent and an 2005 Elantra (new). The sales procedure for both was painless and fast. The service department does good work and and is on time. I have no complaints abo Elantra (new). The sales procedure for both was painless and fast. The service department does good work and and is on time. I have no complaints about this dealership. More

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Overall, the service was fine, but a couple of things that could be improved: In the case of a price change, give a more exact amount. An estimate was given, but it turned out to be a bit less than what that could be improved: In the case of a price change, give a more exact amount. An estimate was given, but it turned out to be a bit less than what I paid. Also, after being told initially my car was going to be ready by EOD, I had to call back multiple times to get a new time. I don’t mind a delay so much as I’d want it to be communicated to me. Because I didn’t get the new information, I had to delay my return to the office until lunch the following day. So a bit better communication on expectations around charges and timing. Otherwise, was a good experience. More

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Service is always fast and friendly. They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very helpful. One of the better service department I have had to deal with in all my years of owning various brands of cars. Manly will keep me as a loyal Hyundai customer for many years to come. More

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Sam and Jennifer in the service dept are very friendly and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can cont and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can continue to work while services are performed! The only reason I didn’t give 5 stars is that pricing for simple items is ridiculous (but then so is every other dealer). For example, they wanted to charge me nearly $150 to replace the cabin and engine air filters which I bought (both) on Amazon for $17 each and literally replaced both in 5 minutes. Otherwise, service has been great! More

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The people who work here in customer service are nice, but the service dept needs help. Windshield recall and it was 2 trips down to address the issue and another trip after the windshield was ordered. Th but the service dept needs help. Windshield recall and it was 2 trips down to address the issue and another trip after the windshield was ordered. The car was dirty inside from sitting over a week. Somebody needs to get their act together in the customer care dept. I live 1 1/2 away .. fuel is not cheap, wear and tare on car and myself. I’m glad my windshield is fixed. I hope nothing else in the recall world comes up. More

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Friendly, polite, helpful, as well as having a comfortable waiting area including snacks and beverages. comfortable waiting area including snacks and beverages. More

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Very happy with the service Manly provides and the friendly helpful staff. Thanks to you all. friendly helpful staff. Thanks to you all. More

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LAURA FROM MANLY SANTA ROSA ROCKS! !!! We had to be there from 0800-1600 to get our car serviced and she was so kind and patient. Thank you for working as fast as possible to get us out !!! We had to be there from 0800-1600 to get our car serviced and she was so kind and patient. Thank you for working as fast as possible to get us outta there, Laura!! More

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Jennifer was great , professional and friendly. Took time to go over some options with me regarding tires. Thsbks! Took time to go over some options with me regarding tires. Thsbks! More

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