Jeffrey Duncan | Page 10

Best new car buying experience My salesman Mike Boyce was the best salesman that I had ever dealt with. I purchased a 2018 silverado 2500hd duramax. I was probably the worst custome My salesman Mike Boyce was the best salesman that I had ever dealt with. I purchased a 2018 silverado 2500hd duramax. I was probably the worst customer as in changing my mind, but Mike was patient and I didn't once feel pressured to buy. I did tell him when I left the first time, if I do buy one it will be from him, ( I live in Lancaster Pa) so I had a lot of dealers that I could of went to but I came back to him to Mike at Criswell. I will definitely refer and recommend anyone buying a vehicle to check with Mike. More

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Best Experience with a Car Dealership I've Ever Had Mike Boyce was great! He made the process very easy. Negotiated a deal with him via email. Arrived at the dealership to finalize the sale, expectin Mike Boyce was great! He made the process very easy. Negotiated a deal with him via email. Arrived at the dealership to finalize the sale, expecting to have him attempt to tack on other fees to the price we had settled upon. To my surprise, there was no attempt to do so. The deal was honored exactly per our email correspondence. Mike, as it turned out, is a very friendly, honest guy. Dealt with Jeff Duncan, well. He great to work with and made the payment process as painless as possible. I would highly recommend this dealership to anyone in the market for a new Chevrolet! More

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Great services all around! I was very happy with the thorough services provided from top to bottom with the minimal wait time. I didn’t expect to have fun at the dealership, but I was very happy with the thorough services provided from top to bottom with the minimal wait time. I didn’t expect to have fun at the dealership, but I had a blast! More

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Poor Customer Service & Satisfaction In the past we have done three deals with Criswell within the last thee years. We attempted to do a deal on a new 2018 Ram Longhorn Mega cab. We broug In the past we have done three deals with Criswell within the last thee years. We attempted to do a deal on a new 2018 Ram Longhorn Mega cab. We brought in our 2017 Toyota Tundra for a quote on trading it in. They looked at our vehicle but wasn't told an amount by Jeff Lang (the new car sales manager). We left empty handed and confused about that whole thing. We ended up getting one from a dealer in Georgia a few days later. We got a really weird vibe from Lang, like he was trying to be really shady and dishonest. We decided, since we do like most of the sales team and Jesse in finance we would purchase a 2018 Traverse a week later. We tried to trade in a vehicle we purchased from them a year ago, only to receive a lowball trade offer (1/2 of what we purchased it for.) To do the deal we wanted them to come up at least another $1000, but they (the used car manager/appraiser and Jeff Lang) wouldn't budge or work with us at all. We purchase several vehicles all the time from various dealerships, we couldn't believe they were willing to throw away a relationship with us when we were not being unreasonable about the deal. We were loyal to Criswell and excited to have the "old team of sales guys that new how to treat customers. Things were much better and different when Robert Hartley was the manager. Lang caused Criswell not only a sale today but a life long customer and future referrals. More

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Recent New Truck Purchase I worked with Salesman Mike Boyce and Jeff Duncan in Finance. Best experience ever purchasing a vehicle. These guys were the best. Helpful and Prof I worked with Salesman Mike Boyce and Jeff Duncan in Finance. Best experience ever purchasing a vehicle. These guys were the best. Helpful and Professional. More

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Are car saleman Mke was awesome. Are car salesman Nike was awesome, he was very helpful and made the process of buying are new car a pleasure. I would recommend this dealership. Are car salesman Nike was awesome, he was very helpful and made the process of buying are new car a pleasure. I would recommend this dealership. More

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Purchase of vehicle My wife and I recently purchased a 2016 Ford Explorer from the dealership. I called with questions on the day of the purchase and was asked to come in My wife and I recently purchased a 2016 Ford Explorer from the dealership. I called with questions on the day of the purchase and was asked to come in and look at the vehicle I was interested in. Upon our arrival the vehicle was parked out front and the salesman came to greet us and talked to us about the vehicle. We were allowed to test drive the vehicle. We then completed the purchase. The atmosphere was very professional but laid back and inviting. The entire experience was incredible and we highly recommend this dealership to anyone looking to purchase a vehicle. More

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New Chevy Volt Smooth transaction and good attention to detail. This was an out of state deal and I was flying in to BWI from Maine to pick up the car. Price was unb Smooth transaction and good attention to detail. This was an out of state deal and I was flying in to BWI from Maine to pick up the car. Price was unbeatable anywhere in the US. I spent 11 months shopping for a gen 2 volt after my lease expired on my gen 1. I was worried that this one was too good to be true but it was real. Thanks Mike. More

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Simply Wonderful Mike was simply wonderful. He took his time and answered all the questions I had and made me feel comfortable and welcome during the who;e process. Mike was simply wonderful. He took his time and answered all the questions I had and made me feel comfortable and welcome during the who;e process. He gave me an incredible deal. I would definitely recommend him to anyone looking to by a new or used car. Jeff in financing was really nice and took the time to explain all the options available. More

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