Jeff Lewis | Page 3

This visit was disorganized, extremely slow (2 hrs for an oil change and tire rotation). Took just as long to get the paperwork as to complete the labor. Spoke with customer service regarding the wrong name oil change and tire rotation). Took just as long to get the paperwork as to complete the labor. Spoke with customer service regarding the wrong name and address on my account and again no changes have been made. Is this person receiving my POINTS because I am not seeing them on my account. Asked this question as well with a very passive response. I’m not sure I will be returning for anymore services to my car. More

by MONCHELLE_V Verified Customer Verified Customer

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Ashley was great in keeping me informed on what was wrong on my truck and updated status on when to expect vehicle to be finished. Upon arrival to pickup my truck I wanted to use my GM Rewards points to offs on my truck and updated status on when to expect vehicle to be finished. Upon arrival to pickup my truck I wanted to use my GM Rewards points to offset the cost. Thought this would be an easy approach. Between Ashely (Service Advisor), along with the Service Manager (Jeff) and the Dispatcher (Steve) worked thru numerous phone calls and looking up account to resolve the application, took some time but together they got it done. Will be bringing my truck back as needed for service and maintenance as required. This action from the service department has made me a customer for life. More

by Bill Verified Customer Verified Customer

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Lack of communication with customer concerning repairs of vehicles and given incorrect information about cost vehicles and given incorrect information about cost More

by JPDOUGLAS Verified Customer Verified Customer

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We have purchased several vehicles from Andy at Champion and we have always been treated professionally, kindly, and fairly. My wife and I highly recommend Champion GMC! and we have always been treated professionally, kindly, and fairly. My wife and I highly recommend Champion GMC! More

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Service department is top notch would recommend to anyone they are very knowledgeable and courteous they are very knowledgeable and courteous More

by weeks423 Verified Customer Verified Customer

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Prompt and courtesy service. The receptionist that checked me in was exceptionally helpful and informative. The receptionist that checked me in was exceptionally helpful and informative. More

by billrdotson Verified Customer Verified Customer

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I have dealt with Champion Chevrolet in Kingsport TN for many years. I have always been satisfied with the service I received there. The staff is friendly, service is great and they are so willing to help many years. I have always been satisfied with the service I received there. The staff is friendly, service is great and they are so willing to help in any way possible. I have had service from all departments here. The most recent was from the body shop and Wayne the manager was very helpful, kind, and friendly. The body shop did an excellent job on my repairs. I'm completely satisfied with Champion Chevrolet and would recommend for all your vehicle needs. More

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Excellent service. work was completed ahead of schedule, and vehicle was returned in excellent condition. work was completed ahead of schedule, and vehicle was returned in excellent condition. More

by dgreear Verified Customer Verified Customer

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It’s just a typical dealer service, in fact the last new purchase vehicle was a German brand and their service dept. was much nicer w/ free beverage of choice, your service dept is a typical dealer service purchase vehicle was a German brand and their service dept. was much nicer w/ free beverage of choice, your service dept is a typical dealer service area, waiting room with old magazines, a coffee pot but no coffee, a tv that isn’t playing, etc. plus most dealerships wash the vehicles after service From this dealership it took two years and reordering a truck three times only to receive a vehicle that was knowingly built with a defective engine ! Now you somehow think I should give a great review on the fact you had to perform the test to see if it should be replaced, Now if it were you, How would you feel ? More

by kissbass1 Verified Customer Verified Customer

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They are courteous and helpful at this dealership. They were very good about helping me know which coupons to use. They were very good about helping me know which coupons to use. More

by LHUBBARD46 Verified Customer Verified Customer

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