Jeff Gessler | Page 16

I feel as if the dealership and sales rep. went way above normal protocol. They helped me get the vehicle I wanted not the one I could afford. Both Ron and Jeff mad the experience a pleasure and a treat to normal protocol. They helped me get the vehicle I wanted not the one I could afford. Both Ron and Jeff mad the experience a pleasure and a treat to do business with. Not often do I like to hand out money but they made it possible to do business and enjoy the experience. Bill Bolt More

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Jeff and Ron were very personable and easy to deal with. They both made the experience enjoyable and pain-free. I would definitely recommend them and would only purchase from them for my next Subaru. We we They both made the experience enjoyable and pain-free. I would definitely recommend them and would only purchase from them for my next Subaru. We were able to leave with our car that same night getting everything accomplished in a timely manner. More

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Excellent Customer service. This is the only way to describe our trip to #1 Cochran Subaru. Anna Johns and Jeff Gessler were absolute gems to deal with. Anna was knowledgeable of the product and very describe our trip to #1 Cochran Subaru. Anna Johns and Jeff Gessler were absolute gems to deal with. Anna was knowledgeable of the product and very patient in answering the questions we had. Jeff and Anna made the purchase happen and even when it looked like we would not end up with the car that night made sure we would. Thanks again to Jeff and Anna for your expert customer service. More

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The service department comprises excellent, friendly and efficient staff. Charlie Dillon is terrific. I also have worked with several sales members as well, including Ana Johns and Jeff Gessler, who are gr efficient staff. Charlie Dillon is terrific. I also have worked with several sales members as well, including Ana Johns and Jeff Gessler, who are great people. I will only go to Cochran at this point. More

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These people are liars. Told me on the phone they would honor a Feb promotion even though the car I wanted not available until March, but that I had to come before end of Feb. Also told me Jeff would meet honor a Feb promotion even though the car I wanted not available until March, but that I had to come before end of Feb. Also told me Jeff would meet with me personally. When I drove across town to get there, Jeff didn't meet with me and only came out later to tell me that it would be impossible to honor the Feb promotion on March buy, which was the SOLE reason I had come. They could have easily told me that on the phone and I would have been fine with it. Instead they lied just to get me out there to try to trick me into buying something else. Do not trust these people. More

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Awesome customer service, they helped make looking for a new car a stress free experience and will return in the future when my husband needs a new vehicle new car a stress free experience and will return in the future when my husband needs a new vehicle More

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Thank you Jeff, Anna & David for making my experience non stressful. This was my 2nd experience with purchasing a new vehicle through #1 Cochran and as I had hoped I was not let down. non stressful. This was my 2nd experience with purchasing a new vehicle through #1 Cochran and as I had hoped I was not let down. More

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Beginning with an online car builder inquiry in early November 2012 on thru the ordering and final delivery of my vehicle at the end of February 2013 the entire staff was fantastic and attentive. Rebecc November 2012 on thru the ordering and final delivery of my vehicle at the end of February 2013 the entire staff was fantastic and attentive. Rebecca Cartney was infinitely patient with endless questions and details before I settled on the vehicle model and options. My salesperson, Shelly Catanzano was attentive and extremely thorough, all the I's were dotted and T's crossed. The ordering and delivery process was smooth and painless and the vehicle even arrived far ahead of the projected date. They were diligent with communications in both verbal and e-mail forms and if they didn't have an answer on the spot they got back to me with one by the next day. I came in and spoke to one of the managers, Jeff Gessler months before my purchase, when I came in to see the vehicle for the first time he not only remembered me but the car I had chatted with him about as well. Upon delivery the vehicle was ready and impeccably detailed, the financials were in order and went quickly and smoothly. I would confidently reccomend Cochran Subaru's fantastic team to anyone making a new car purchase. More

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No matter how hard I try, I do not think I will be able to capture just how lucky I was in dealing with #1 Cochran Subaru of Monroeville throughout the lifecycle of my purchase. Right out of the gate, m to capture just how lucky I was in dealing with #1 Cochran Subaru of Monroeville throughout the lifecycle of my purchase. Right out of the gate, my interaction with Charmaine Smith was personable, honest, and straight-forward. I had a lot of questions, and a list of specifications that we were looking for in our 2013 Subaru Outback. With clarity and confidence, her diligence left a lasting impression before we even set foot into your facility. With my wife, 5-year old, and 5-month old in tow, we made our way to #1 Cochran Subaru of Monroeville and were greeted with a warm welcome by your receptionist. We were politely introduced to Richard Earl and David Debruyn as they helped us get settled in and even put on some cartoons for our kids and provided coloring books as well! The information exchange between Charmaine and David was seamless. Given the short amount of time between my initial request and getting final pricing, I was almost certain that something would be miscommunicated, but I was presently surprised when the comprehensive and professional attention to detail of the team proved me wrong. David was extremely concise in bringing us up to speed on the pertinent details of the finance and insurance aspect of the purchase. I was impressed with his thorough explanations and genuine interest in making sure we understood all of the details of the purchase. My wife and I were very appreciative of Richard’s willingness to review the manuals, making sure we were familiar with the controls in the vehicle prior to leaving. With temperatures hovering around 23F and snow coming down, Richard made sure to answer any and all questions we had before we came back inside. I was expecting to get a good deal, but I was not expecting to have a restored faith in the way a new car purchase should be. It is with pleasant gratitude that I am writing to review my experience at #1 Cochran Subaru of Monroeville. I look forward to referring my friends and family with a full vote of confidence. More

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I contacted several dealers in the area before making my decision. Cochran gave me competitive price and both Keisha and Jeff answered my questions and made the experience of purchasing a new car a pleasant decision. Cochran gave me competitive price and both Keisha and Jeff answered my questions and made the experience of purchasing a new car a pleasant one. I had some follow up questions after the purchase and Keisha responded promptly and provided me with the information I required. I would not hesitate to recommend Cochran based on my experience. More

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