Jeff Dantzler

Up until delivery day, my experience with Manly Hyundai was promising—Santiago in particular was very helpful. Unfortunately, the actual pickup day turned into an absolute nightmare. I flew in from out was promising—Santiago in particular was very helpful. Unfortunately, the actual pickup day turned into an absolute nightmare. I flew in from out of state for a scheduled 9:00 AM Saturday appointment, having received verbal assurance the car was ready. During my manual inspection, I found a stain on the driver's seat and asked for it to be cleaned. When I returned, the stain was gone, but I was then informed the car was showing a critical error code making it unsafe to operate. Whether it was an unfortunately timed mechanical failure or a complete lack of a proper pre-delivery inspection (PDI), the vehicle was undeniably not ready. What followed was five grueling hours at the dealership: - The Runaround: Sales Director Jorge initially deflected responsibility, claiming he needed the General Manager's approval on Monday to address my travel costs. I later found out the GM, Jeff Dantzler, had actually been communicating with the team all along on Saturday. - Passing the Buck: When pressed over the phone the following Monday, Dantzler attempted to deflect blame entirely, claiming the critical error code was Hyundai's fault rather than the dealership's—a puzzling stance for a business handing over a broken car. - Take-It-Or-Leave-It Tactics: Dantzler was willing to okay a discount, but strictly on the condition that it was baked into the transaction if I bought the car on the spot. They refused to issue a "We Owe You" for travel reimbursement or cover shipping. Since the car was completely inoperable with zero timeline for a fix, moving forward blindly meant taking a financial loss. - The Cold Shoulder: For the final two hours, I was largely ignored as staff claimed other customers were keeping them busy. It was startling to see how quickly they had zero time for me once the sale fell through. - Contract Delays: As I tried to leave, they delayed providing a physical copy of the voided contract—meanwhile, I was already receiving automated texts from Hyundai Motor Finance congratulating me on my new vehicle. Eventually I managed to walk out with a "Flat Cancel" form in hand. I still had to follow up the following Monday to make sure it was actually sent out to Hyundai Motor Finance. A dealership's ultimate test (and actually most fail this) is standing behind a working vehicle and treating clients with basic respect when things go wrong. Manly Hyundai failed that test entirely. Future out-of-area buyers should proceed with extreme caution, and I strongly advise staying clear of VIN 7YAKR4DA4TY060449 unless you can successfully test drive it first. More

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Everybody was friendly and helpful. The process was very smooth. It couldn't have gone better! The process was very smooth. It couldn't have gone better! More

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I cannot speak highly enough about my experience. Adam and Pete went above and beyond. Adam and Pete went above and beyond. More

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They were very patient and friendly while we were deciding on which model we wanted and then made it happen! deciding on which model we wanted and then made it happen! More

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Best dealership to work with. They made sure all my need were met. Would highly recommend any one looking for a new vehicle to stop by Manly Hyundai. Friendly, honest staff that will treat you like family were met. Would highly recommend any one looking for a new vehicle to stop by Manly Hyundai. Friendly, honest staff that will treat you like family More

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