Jean Aristide | Page 5

ALM Hyundai West responded

Thank you for sharing your concerns with us. I deeply apologize for the subpar cleaning job on your vehicle. Your feedback is crucial in helping us address any breakdowns in communication and improve our services. We value your satisfaction and want to make things right. Please accept my invitation to bring your vehicle back to our store for a full detail at absolutely no cost to you. Our team is committed to ensuring that your vehicle receives the meticulous attention it deserves, and we will do everything in our power to exceed your expectations this time. Your experience matters to us, and I want to personally assure you that we are taking proactive steps to prevent similar issues from occurring in the future. Your feedback helps us in this endeavor, and I am grateful for the opportunity to make amends. Please contact me directly to schedule your appointment, and I will ensure that everything is arranged to your convenience. Thank you for your understanding, and I look forward to the opportunity to restore your confidence in our services. Sincerely, Daniel Tesfaye ALM Hyunai West General Manager