Jason Castro did a fantastic job.
Our initial contact was by phone, and Jason was friendly with a great attitude. Within 10 minutes I had a personal videos from Jason about the vehi
Our initial contact was by phone, and Jason was friendly with a great attitude. Within 10 minutes I had a personal videos from Jason about the vehicle..
Upon meeting Jason, he was kind, professional, and transparent. During sales negotiations, Jason was there and stayed after business hours to see the sale through.. He was even there after I got out of finance.. I really appreciated his commitment, but then he really took his commitment to another level. Since I now had 2 vehicles at the dealership, Jason was willing to help me by driving one of my vehicles home which is an hour away from the dealership. I have never encountered such a commitment to a customer before. I’d like to thank Jason and his family for going above and beyond for a customer he just met because I know he got home close to 2am.. This young man is a great asset to the dealership.
Jason - Keep up the great work!!
The sales managers were also good to work with.. They stayed late to get the deal done and were professional and kind throughout. I’d like to personally thank Ricardo and Jon from the sales management team.
Ricardo, thank you for assistance, patience, and professionalism. I didn’t make your job easy at all, but you remained super cool and I appreciate your efforts to help me.
Jon, thanks for working with me. Thank you for staying late and for being transparent. Also, thanks you for getting me to finance despite being after hours..
Cas, in finance, was also a real pleasure to work with. It was more of a conversation with Cas than transactional. He helped me close on my vehicle efficiently and made sure all my questions were answered. Thank you, Cas.
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by Chris Judd
Apr 03, 2025 -
Town East Ford responded
Thank you so much for sharing your incredible experience! We’re thrilled to hear that Jason, along with Ricardo, Jon, and Cas, provided such outstanding service and went above and beyond to ensure you were well taken care of. It's clear that their commitment to customer satisfaction made a big impact, and we truly appreciate you recognizing their efforts. We’ll be sure to pass along your kind words to the team! Thank you for choosing us, and we look forward to assisting you again in the future.
Jason was really friendly and laid back, highly relatable
and made sure to achieve the best price for my situation
and made sure to achieve the best price for my situation
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by Mason
Mar 31, 2025 -
Town East Ford responded
It's fantastic to hear that Jason provided you with such a positive experience! We're delighted that you found him friendly, laid-back, and relatable. We're especially pleased that he worked to achieve the best price for your situation. We understand how important it is to feel comfortable and confident during the purchasing process. Thank you for sharing your positive feedback, and we look forward to seeing you next time!
Omg we’re do I start Jason was great throughout the
whole process he took extra miles do meet my accommodations. After I was done I left my drivers license there in accident and I leave a hour away Jas
whole process he took extra miles do meet my accommodations. After I was done I left my drivers license there in accident and I leave a hour away Jason brought my drivers license to my home 🏠 I did not have to drive back to get it small thing a like that is great in customer service and I love my suv thanks Jason
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by Tiwanah
Mar 31, 2025 -
Town East Ford responded
We're absolutely thrilled to hear about your exceptional experience with Jason! It's fantastic that he went above and beyond to meet your accommodations throughout the entire process. We're especially touched by his dedication in personally delivering your driver's license to your home. That level of customer service is truly remarkable, and we're incredibly proud to have Jason on our team. We're also delighted that you love your new SUV. Thank you for sharing your wonderful story!
Muy amable dispuesto a ayudar fue grasias a él que me
decidí a comprar el auto fui a varios dealers y ninguna persona me atendió como el definitivamente merece empleado del año
decidí a comprar el auto fui a varios dealers y ninguna persona me atendió como el definitivamente merece empleado del año
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by Efrain Gomez
Mar 28, 2025 -
Town East Ford responded
¡Gracias por tus amables palabras! Nos alegra mucho saber que el servicio que recibiste tuvo un impacto tan positivo en tu decisión de comprar el coche. Nos importa mucho que te hayas sentido tan bien atendido, especialmente en comparación con otras experiencias. Nos aseguraremos de compartir tu comentario con él, ¡definitivamente parece ser un miembro excepcional de nuestro equipo! Agradecemos tu preferencia y esperamos poder atenderte nuevamente en el futuro.
~
Thank you for the kind words! We're so glad to hear that the service you received made such a positive impact on your decision to purchase the car. It means a lot to us that you felt so well taken care of, especially when comparing it to other experiences. We’ll be sure to pass along your feedback to him – he definitely sounds like a standout team member! We appreciate your business and look forward to working with you again in the future!
Jason was a good person and he help alot.
He help Us buy our Car.
He help Us buy our Car.
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by Belemledesma
Mar 27, 2025 -
Town East Ford responded
Thank you for sharing your experience! We're glad to hear that Jason was helpful in guiding you through the car-buying process. We appreciate your business and look forward to assisting you again in the future!
Jason is amazing he made my purchase really smooth.
He explained everything in detail and made the whole process easy for me.
He explained everything in detail and made the whole process easy for me.
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by Soi
Mar 25, 2025 -
Town East Ford responded
Thank you for sharing your experience! We're so glad to hear that Jason made your purchase smooth and easy. It's great to know that he took the time to explain everything in detail and made the process stress-free for you. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we hope you enjoy your new purchase!
Jason helped me get top dollar for my trade in as well as
a great deal on a new vehicle.
a great deal on a new vehicle.
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by Goodgreetings2u@gmail.com
Mar 24, 2025 -
Town East Ford responded
Thank you for sharing your experience! We're so glad to hear that Jason helped you get top dollar for your trade-in and a great deal on your new vehicle. We truly appreciate your feedback and look forward to helping you again in the future! Enjoy your new ride!
Jason Castro was my sales rep at town east Ford he gave
me an awesome deal I couldn't be more happier better than every other deal I have had I've been shoping here since 2001 recommend Jason to the fulles
me an awesome deal I couldn't be more happier better than every other deal I have had I've been shoping here since 2001 recommend Jason to the fullest
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by Stevegraves214
Other Employees Tagged:
Cas Rooney
, I've been with cas for 10 years he is the best
Mar 21, 2025 -
Town East Ford responded
Thank you for your wonderful feedback! We're thrilled to hear that Jason Castro provided you with an exceptional deal and a great experience. We appreciate your continued trust since 2001 and are glad to know Jason made such a positive impact. Thank you for recommending him!
Jason made the deal happen.
We arrived 20 mins before dealership closed. Jason did not make us feel rushed and took great care of us. He stayed until the deal was done and hande
We arrived 20 mins before dealership closed. Jason did not make us feel rushed and took great care of us. He stayed until the deal was done and handed over vehicle to us at 11;30 pm. Jason went above and beyond providing excellent customer service. I highly recommend Jason for your next car buying experience.
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by Catlady
Mar 20, 2025 -
Town East Ford responded
Thank you for sharing your fantastic experience! We're so glad to hear that Jason went above and beyond to make sure everything was taken care of, even staying late to finalize the deal. It’s great to know you felt well taken care of and not rushed. We truly appreciate your recommendation and are happy to hear that Jason made your car buying experience a great one!
Jason was an absolute pleasure to work with.
He has a very mature and confident approach.
He has a very mature and confident approach.
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by mpkruse
Mar 18, 2025 -
Town East Ford responded
Thank you for your kind feedback! We're so happy to hear that working with Jason was a great experience. His mature and confident approach sounds like it made a real difference in your time with us. We truly appreciate your comments and look forward to assisting you again in the future!