Jared Wickstrom | Page 7

I buy all my cars there...probably over 25! Mark is a great salesman...no B.S. he finds a way to get the job done.I have known the wickstrom family since 1963! Mark is a great salesman...no B.S. he finds a way to get the job done.I have known the wickstrom family since 1963! More

Print

Out of Gas and Unappreciated My wife and I had just been to the auto show and were unsure about what direction we wanted to go on our new car purchase. Chevy had three models we My wife and I had just been to the auto show and were unsure about what direction we wanted to go on our new car purchase. Chevy had three models we were interested in. A good friend of ours recommended Sean Kersey at Wickstrom. After some email communication with Sean we had narrowed down our choices. We still wanted to spend some time looking at and getting a feel for the two options were considering. From there we would make a decision on moving forward and deciding on a model. Sean was completely understanding of our situation and how we wanted to proceed forward. We made an appointment to go in and see Sean. When we got there Sean was busy with a different customer and were handed off to Drew Chuipek. We were a bit unhappy about this, as Drew was totally unaware of the two weeks of emails and decisions we had made with Sean. After catching Sean up on some of the conversations he instantly went into "sales mode" and wanted to talk money instead of showing us the cars and discussing the differences in model years, trim levels, and options. We were interested in a convertible Camaro, and without bothering to show and discuss the one on the sales floor...we were tossed a set of keys on a cold day. My wife pointed out that the vehicle they had sitting outside displayed "low fuel", "0 miles to empty", and "low tire pressure". When my wife questioned these items we were assured that there was "plenty of fuel", and "its cold out, tires always are low in the cold". So instead of remedying these issues...we were sent on our way without a single demonstration of any vehicle features or options. We drove less than 10 minutes and ran out of gas. When I called and reached the sales staff, it was treated as a giant joke, while we sat in the cold on Roselle Rd. Meanwhile traffic flew by us, honking and dealing with the usual idiotic motoring public. Some 20-25 minutes later Drew showed up with a fuel can, and once again set us on our way. When we got back, instead of talking about the car...we were set off in the Impala we were considering...again without a single moment of discussing options and features of the vehicle. During the test drives my wife and I were able to discuss the vehicles and clearly we wanted the Camaro. When we got back Drew and the Used Car Manager insulted us with a lowball offer on our trade. The trade value offer was 5k below the "clean trade" from KBB and NADA. This was the final straw with Wickstrom. Over the course of a week or two after we left, we got a few canned responses in which they apologized for what occurred...We won't be back. We contacted a family friend who runs a local Dodge dealer...he made us 1k above "clean trade" cash offer on our vehicle as we have had ALL of our service done there, and he knows how clean and meticulous I am with my vehicles. Additionally, he offered us a below market deal on a new Challenger R/T. Sadly, we did not take the deal as the wife has her heart set on a convertible. After dealing with Wickstrom, our family friend at Dodge told us to look nationwide as he can have a vehicle delivered to us. He is helping us to locate a specifically equipped Camaro SS, or we will order one from another dealer he is good friends with. More

Print

Wickstrom Chevrolet The sales staff at Wickstrom Chevy are top notch! Sean was very helpful getting my new Equinox picked out and purchased. I will recommend them to any The sales staff at Wickstrom Chevy are top notch! Sean was very helpful getting my new Equinox picked out and purchased. I will recommend them to any of my friends looking for a new car. More

Print

Came in for a key left with a truck The most expensive dive keg I ever bought. Game in to get a key made ended up buying a vehicle.Sean was easy going. I wanted to look at the new truck The most expensive dive keg I ever bought. Game in to get a key made ended up buying a vehicle.Sean was easy going. I wanted to look at the new trucks they showed me one but it was not the trim I wanted. They found another and did a dealer trade.we wrapped up the deal relatively quick. Car salesmen have a bad reputation and I think there's some truth in why they do. However Sean and the folks at wickstrom were not pushy, in fact they were laid back and let things happen at the pace I chose. Never felt pressured. The folks there did their job without all the pushy BS that you expect to get when you go to buy a car. I looked on truecar and had sales people calling me constantly like fresh blood in shark infested waters. Give wickstrom an opportunity they won't harass you they'll help you out. More

Print

Excellent Customer Service My family and I have bought several vehicles from Dick Wickstrom Chevrolet and could not be happier with the customer service of this team. Mark Conov My family and I have bought several vehicles from Dick Wickstrom Chevrolet and could not be happier with the customer service of this team. Mark Conover has gone above and beyond to ensure I was happy with my purchase. Jared Wickstrom was friendly and willing to help however he could to ensure I was satisfied. They are always so knowledgeable. They never rush you or push you to purchase something you aren’t 110% satisfied with it. They also are so personable and friendly. Walking into this dealership, you are welcomed by warm greetings from all of the staff working there. Bill was so patient and answered all of my questions while finalizing my purchase. Thank you Mark, Bill, Jared, and the entire Wickstrom team!! More

Print

Employee Dealt With Sean Kersey Sean was extremely helpful in my leasing of a new Chev Malibu. He was easy to work with and made my experience very pleasurable. I would recommend hi Sean was extremely helpful in my leasing of a new Chev Malibu. He was easy to work with and made my experience very pleasurable. I would recommend him to my friends Jared Wickstrom was excellent to work with and extremely helpful. Thanks to Wickstrom Chevrolet for wonderful experience. More

Print

Down to earth compassionate family oriented sales staff Leased a car through wickstrom Chevy and had a great experience. Very kind compassionate staff who worked hard to make the experience seemless. They k Leased a car through wickstrom Chevy and had a great experience. Very kind compassionate staff who worked hard to make the experience seemless. They kept us abreast of what we were waiting for and always answered questions as they arose. Can’t thank you enough for the great care during our purchase. Also, the calls to my niece and to my family from Jared Wickstrom meant a great deal and showed his support in helping us get the best deal! More

Print

2018 Impala Great experience. Sean met us at the door and made us feel right at home. He asked what we were looking for and we decided on ours in short order Great experience. Sean met us at the door and made us feel right at home. He asked what we were looking for and we decided on ours in short order. He made the whole experience enjoyable and we would highly recommend him to our friends. More

Print

Excellent !! Purchased a new Chevy from Dick Wickstrom Chevy in Roselle , Donell helped us, sent a great video walk around,when we met he asked good questions and Purchased a new Chevy from Dick Wickstrom Chevy in Roselle , Donell helped us, sent a great video walk around,when we met he asked good questions and actually listed to our response , helping us find the right car - later , the Sales Manager Tony worked with us and Donell to structure a deal we liked. They made the purchase experience comfortable,felt like family , Jared Wickstrom came over and introduced himself too ! This small dealer delivered big, low stress, felt comfortable and a fair deal!! Joe More

Print

Leasing 2018 Traverse My experience with all those involved was very pleasing. They made it affordable and very efficient deal to do. I would recommend anyone to Wickstrom. My experience with all those involved was very pleasing. They made it affordable and very efficient deal to do. I would recommend anyone to Wickstrom. Special thanks to Jared Wickstrom and Mark Conover. More

Print