Jamie Weeks | Page 5

The process was easy, friendly and fast. I arrived at 6:30pm and was driving off of the lot by 8pm. Thank you I arrived at 6:30pm and was driving off of the lot by 8pm. Thank you More

by KEITHDMCP Verified Customer Verified Customer

Report | Print

Easiest car purchase ever. No pressure at all and also professional. Finance and sales department so easy to work with No pressure at all and also professional. Finance and sales department so easy to work with More

by LISAFS Verified Customer Verified Customer

Report | Print

No pressure selling. No games. Found the car, drove it and completed our purchase in just a couple of hours. Freddie was our guy and he made it all so easy. Thank you! and completed our purchase in just a couple of hours. Freddie was our guy and he made it all so easy. Thank you! More

by Patty Richardson Verified Customer Verified Customer

Report | Print

Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the dealerships). It did however take over two hours to complete my paperwork and I still left without copies of my deal. In the dealerships defense, they are in the middle of a remodel and a new computer system integration. I wrote the experience off as a "one time hiccup" When I went back to drop my other Subaru off for service and pick up my new car, it was more of the same ( this was 5 days later btw). I pulled into the service drive got out of my car and stood for 10 min without being acknowledged. I finally went door to door looking for someone to check me in. Someone finally helped me and checked me in. I went back to sales department to pick up my paperwork and keys to my new car. I interfaced with Jill and she promptly brought me my keys and paperwork for the new car. She walked to the new car only to find out the the Due Bill was not completed ( note: they had the car for 5 days). More scrambling , more waiting to try and uncover why it was not completed. After about 30 minutes they reprinted the due bill and sent me to Parts to pick up my cross bars - albeit uninstalled. They did offer to install but I had already been waiting now for an hour between service and missing due bill and had to leave. The capper was today, I went to pick up the Outback from service arrived in the drive and again stood there, along with 3 other arms folded customers waiting around, No greeter, no I'll be right with you .... nothing. I identified my service advisor name on the door and stood outside his office while he was on his computer ( looked as though he was also being trained on a new system) .... nothing - no hello no I'll be right with you - nothing. I tracked down a lot attendant, who grabbed another guy who was able to find my paperwork so I could leave..... another 30min process that just didn't need to be that way. $130 oil change and tire rotation is expensive, especially combined with poor service More

by SLADE991 Verified Customer Verified Customer

Report | Print

Nice persons they treated me very nice and they were honest nice and keep everything professional and very helpful and I would recommend to any friend honest nice and keep everything professional and very helpful and I would recommend to any friend More

by David Verified Customer Verified Customer

Report | Print

First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More

by dcon3130 Verified Customer Verified Customer

Report | Print

We were and have been provided excellent service as well as having all our questions answered. Most importantly, I feel my whole experience revolves around transparency, honesty, and competence...cannot ask as having all our questions answered. Most importantly, I feel my whole experience revolves around transparency, honesty, and competence...cannot ask for better! More

by tsadoff Verified Customer Verified Customer

Report | Print