James Thompson | Page 2

The work was performed quick, and professionally, Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! More

by BRAYAN.O Verified Customer Verified Customer

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Very kind and courteous advisor, work was done quick as expected. I would recommend for value and service. expected. I would recommend for value and service. More

by BRAYAN.O Verified Customer Verified Customer

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From sales to finance to accepting ownership the transaction was pleasant and not at all stressful… transaction was pleasant and not at all stressful… More

by kessel0 Verified Customer Verified Customer

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Nice dealership . Great service staff and parts department. Friendly staff and mechanics . I would recommend the dealership. A ++ Great service staff and parts department. Friendly staff and mechanics . I would recommend the dealership. A ++ More

by jwd954 Verified Customer Verified Customer

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HCJ has always provided exceptional service! I not only purchased my vehicle there but also service there as well! I not only purchased my vehicle there but also service there as well! More

by jmdemere Verified Customer Verified Customer

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The oil change service has gone from bad to worse. The manager was Insulting, obnoxious. The manager was Insulting, obnoxious. More

by rheagrossman Verified Customer Verified Customer

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Peter was great spent a lot of time with me. Everyone very friendly leasing the car was pleasant Everyone very friendly leasing the car was pleasant More

by CMILLAN Verified Customer Verified Customer

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Had to get maintenance done on my vehicle. Was greeted by Helen, she’s great! She’s my go-to whenever I have any issues, questions, or concerns. I highly recommend her! Staff is very friendly Was greeted by Helen, she’s great! She’s my go-to whenever I have any issues, questions, or concerns. I highly recommend her! Staff is very friendly and welcoming! More

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tl/dr: HCJ service theft, damage, and issues Theft. This dealership, Hollywood Chrysler Jeep (HCJ) stole my spare tire when I had my Jeep serviced. I paid for new tires and they replaced my spare with This dealership, Hollywood Chrysler Jeep (HCJ) stole my spare tire when I had my Jeep serviced. I paid for new tires and they replaced my spare with one of my old tires. They admitted to the fault and asked to correct the disservice. The service manager I talked to and told me he would, "take care of everything", died of a heart attack the day before I brought in my Jeep. I was truly shocked and felt sympathetic. When I dropped off my Jeep, I decided to have two more tires replaced. HCJ actually tried to charge me for the tire they stole. I was upset but still sympathetic. Please note, at this time when I was at the cashier(s) desk (who are, believe it or not, 100% the most uplifting people at HCJ), I observed a family complaining about the service department and that it lost HCJ a new sale. Take that for what it is worth. Considering the situation with the manager who passed away, I believe there may have been emotional distress in the service department, and in fairness and told the HCJ service associate I would pay for two new tires, even thought other agreement were made with the manager who passed away. The tires were replaced and I noticed a "gunk" on the rims. It looked like a sealant they may have used to set the tire to the rim. When I washed my Jeep the following weekend, I noticed why they put the sticky substance (gunk) on my wheel rim. It appears they covered up the damages and scratches they created when installing the tires on my rims. I text my service manager about the issues and she asked me to bring my Jeep in to "do everything in [her] power" to rebuild my trust. There is a saying, "Screw me once, shame on you...Screw me twice, shame on me." Hollywood Chrysler Jeep has truly provided me with a disservice. The service department has thieves working for them and the managers and service associates try to cover up for the disservice. This is my second response regarding dissatisfaction. The sad thing is, I recommended HCJ to several friends and associates and one actually purchase a Jeep from this organization. I do not trust nor want to bring my Jeep to the service department at HCJ anymore. They may still have an opportunity to rectify the disservice, but it will not be by me wasting my time bringing my Jeep back to them. This will be copied and pasted to several other websites over the next couple of weeks if I do not hear back from HCJ to compensate me for damages. tl/dr: HCJ service theft, damage, and issues Helen tries, RIP Rick, Bill...step up More

by Brian Verified Customer Verified Customer

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Helen was super helpful and knowledgeable. I had many issues with my Jeep and she made everything easy and stress free. The entire staff was very impressive! The way they communicated with eac I had many issues with my Jeep and she made everything easy and stress free. The entire staff was very impressive! The way they communicated with each other and how they interacted with me as a customer. My bill was over $5,000 and Helen suggested the credit card to help ease the burden and I WAS APPROVED! 10/10 FOR EVEERYONE! Never spent that much money at the dealership and left with such a big smile on my face! Lol Great teamwork!! More

by cookinggreen17 Verified Customer Verified Customer

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