James Roach
James Roach at Paragon Acura

James Roach | Page 3

Client Advisor

Paragon Acura

56-02 Northern Blvd
Queens, NY 11377

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5.0
43 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

9 yrs, 10 mos

5.0

43 Reviews

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43 Reviews of James Roach

March 15, 2019

Dealership Rating
Employee Rating

James and Hassan James paired my phone to the car and signed the dmv Hassan was the salesperson and he did a great job as well would recommend. More

by Civiclofe93*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hassan Azhar

Mar 18, 2019

Paragon Acura responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from James and Hassan. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 13, 2019

Dealership Rating
Employee Rating

Had an overall pleasant experience I applied for financing so the dealer knows I was serious. I had a prompt follow up and spoke to their "first engagers" over text. After sharing what More

by Mnb.rsvp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexander Matallana , Ali Faoud, Christopher

Mar 13, 2019

Paragon Acura responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 10, 2019

Dealership Rating
Employee Rating

Great experience at Paragon Best experience I've had at a car dealership by far. Thomas went above and beyond in making me feel welcome and working to get me a great deal. The en More

by Ocortes929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Manon, Thomas Ng

Mar 12, 2019

Paragon Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 07, 2019

Dealership Rating
Employee Rating

Wonderful working with Thomas Thomas was knowledgeable, helpful, flexible and great to work with. Definitely recommend him to all, first time with Acura and glad to have worked wit More

by Stefanie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ng

Mar 07, 2019

Paragon Acura responded

Thank you for your great review, Stefanie! We're glad to have Thomas on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

March 06, 2019

Dealership Rating
Employee Rating

Great Helpful and answer everything we needed to know. They kept me updated on all the was going on with the new car we wanted to purchase. More

by Rivera,kim23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamal Vargas

Mar 07, 2019

Paragon Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 10, 2019

Dealership Rating
Employee Rating

New RDX A-SPEC Purchase Experience Thomas Ng has been taking care of me through 2 other certified Acura purchases and now a new car. Every time, he was always courteous and provided an More

by Paul Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ng

Feb 10, 2019

Paragon Acura responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 10, 2019

Dealership Rating
Employee Rating

Excellent Service This dealership was professional and friendly and paid attention to all details. Thomas and James were exceptional and made the process seamless and e More

by tchilds3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ng

Feb 10, 2019

Paragon Acura responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 02, 2019

Dealership Rating
Employee Rating

Very good all around experience. Excellent experience. Nice showroom, big selection and fair prices. Our salesman, Alexander Matallana, was knowledgeable and easy to deal with, and ma More

by Neil C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexander Matallana

Feb 03, 2019

Paragon Acura responded

Thank you so much for your review, Neil! Happy customers are our goal and our mission at our dealership, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

January 16, 2019

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Employee Rating

MDX lease Very friendly and professional. Thank you Thomas Ng , this is my 3rd Acura MDX from Paragon and they are getting better and better. A+ Tank you More

by Borys76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ng

Jan 22, 2019

Paragon Acura responded

We love hearing about customers that have a terrific experience at Paragon Acura. We know that buying a car is an important decision and we are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

January 03, 2019

Dealership Rating
Employee Rating

Very polite and professional James was very professional, and detailed my car, . He informed me that I can contact him if I needed anything. I’m Very pleased with my new 2019 Acur More

by Mpariswilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2019

Paragon Acura responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

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