Jamal Alkatib | Page 2

I worked with Hoffman sales associates to buy a Toyota Rav4 Prime Plug in Hybrid from a distance, and after working out some details with Patrick was able to travel the 1300 miles to complete the purchase Rav4 Prime Plug in Hybrid from a distance, and after working out some details with Patrick was able to travel the 1300 miles to complete the purchase and drive it back home. Patrick worked with me on the details of the deal and helped a lot. And when the software had “technical difficulties” he made sure I left the lot with a fully functioning new vehicle, so kudos! I didn’t like the final paperwork part. It was rushed; and I needed to complete the registration in my home state due to needing veteran plates, while avoiding any unnecessary fees. I could go on about “conveyance fees” and “document fees” (for example, why should a person have to pay an extra $155 for document processing if one was already charged a $699 document/conveyance fee? Especially when one could register in one’s home state and avoid any overcharges and fees). I was disappointed that Jamal didn't follow up with me like he said he would about my registering in my home state. However, I have a quality vehicle and I think, well according to my wife, I can call this a win for me and for Hoffman. More

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Hoffman Toyota is great! I just picked up my new RAV4 and Julio ( brand specialist) was very professional and thorough during the complete process. I have dealt with othe I just picked up my new RAV4 and Julio ( brand specialist) was very professional and thorough during the complete process. I have dealt with other Hoffman stores (all great) and Toyota was no exception. More

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This dealership does everything right. Excellent communication, professional, fully organized and informed. Friendly and helpful. Great experience with the whole staff. Excellent communication, professional, fully organized and informed. Friendly and helpful. Great experience with the whole staff. More

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We went there looking for a newer used car that we saw advertised on Cars.com. Our sales person, Sonia was very helpful & easy to work with. They also worked with us to finance the car. advertised on Cars.com. Our sales person, Sonia was very helpful & easy to work with. They also worked with us to finance the car. More

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Dream team! To anyone considering buying a new car, before you read the rest of this review, do yourself a favor and buy with Hoffman Toyota! We had purchased To anyone considering buying a new car, before you read the rest of this review, do yourself a favor and buy with Hoffman Toyota! We had purchased our first Toyota vehicle with another dealer and had a deplorable experience (**cough cough – Middletown**). Hoffman Toyota was close-by, so when it came time to purchase another vehicle, we gave it a chance and went to them knowing exactly what we wanted. Julio Sosa (Brand Specialist) was the smiling face that greeted us and walked us through the whole process. He was friendly, professional, knowledgeable, and most importantly – honest. He kept us informed every step of the way and maintained open communication throughout. We also had the pleasure of working with Luis Plaza (Sales Manager) on our trade-in vehicles and he was equally charming, professional, knowledgeable, and again – honest. What he offered us for our trade ins was fair – and that’s all you can ask for when trading in a used car. He was upfront with us, listened to us, and was willing to work with us on a fair offer. The entire time, we felt so comfortable and everyone we interacted with was friendly, welcoming, and warm. We also worked with Jamal Alkatib (finance), who was so warm, kind, and knowledgeable; he explained everything so clearly. It was such a pleasure from beginning to end, that saying bye and driving away in our beautiful new car was bitter-sweet. The process was seamless, painless, and quick. We have already recommended Hoffman to family and friends looking for vehicles, new or used. You will not regret it – they will take care of your like family! More

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Wonderful team! Was in and out in under 4hours with my trade, new car, insurance and financing! Can't recommend enough! Was in and out in under 4hours with my trade, new car, insurance and financing! Can't recommend enough! More

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Everyone was super helpful and kind! I got my dream car in a matter of days. Thank you Luis and Leslie! in a matter of days. Thank you Luis and Leslie! More

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Sonia and Luis were extremely helpful ajs resourceful. They met my needs and their customer service exceeded my expectations. They met my needs and their customer service exceeded my expectations. More

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From start to finish, the process was painless and worth the wait. Luis Plaza and his crew made sure that my experience was a good and positive one. He came through with everything he said he would do and h the wait. Luis Plaza and his crew made sure that my experience was a good and positive one. He came through with everything he said he would do and he kept me updated throughout the whole process. Great job everyone. I will definitely be returning here for my next toyota and I'll be telling all my friends and family as well. Again good job Hoffman Toyota. More

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They were so easy to work with. We were able to send them all necessary information through email the day before. All we had to do was go in, give the car a ride, sign and go. Financing was a breeze with no all necessary information through email the day before. All we had to do was go in, give the car a ride, sign and go. Financing was a breeze with no pressure. From start to finish it was as easy as can be. More

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