Jake Mueller | Page 13

Only one reason not to go there- You'll get cheated! We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for hi We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for him, and we decided to buy it under my name because to my credit score showed higher than his. The salesman and his manager offered me 1.9% interest for 72 months, where we clearly saw it on the paper. Then we went to sign the contract, they proceeded to push GAP insurance on us, which we declined due to it’s high cost $100/month. The finance manager then walked in, took the contact away and said he will be back. He returned, stating that he has a better deal, that he will give us GAP for $24/month, with the monthly payment ending in $478, which only sounded good compared to the price with $100 GAP insurance. We gladly accepted this “generous offer,” signed, and left with the car. Only after several months did we realize that the finance manager swapped the contract from 1.9% to 5.5% interest. We were furious! We went back to the dealership & recorded the salesman & sales manager. Both confirmed that I was qualified for 1.9% interest, and in fact they both thought we purchased the car at that rate. When we confronted the finance manager, he stated he wouldn’t have made money off us if he gave us the 1.9%. NEVER, EVER BUY A CAR FROM BELL HONDA!!! More

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Thanks! I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When w I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When we came in for the appt to meet with her, the Civic EX we had talked about was pulled up and ready to go. Amanda took her time to go over all the features and made sure that my daughter understood all the tchnology in the car and that I knew of all the safety features. It was a great experience from start to finish. From the initial phone call, through the finance dept to delivery, Amanda and the Bell Honda team did a great job! More

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Why buy anywhere else? My husband and I had a bad experience at a different dealership and were almost off the market for a car. We stopped in to Bell Honda and were approa My husband and I had a bad experience at a different dealership and were almost off the market for a car. We stopped in to Bell Honda and were approached by Camille Volcy and from the beginning to the end he was an exceptional person. He did not try to force us into anything. We were trading in our 2009 Honda Civic Hybrid, and so we were not new to the Honda experience. My husband was weary of a Honda, as he never experience them prior to my aging hybrid. He drove the CRV, and the Civic Touring. He was unsure of whether or not he wanted to get this so we went home to think about it. Camille and Frank, the Sales Manager, were completely understanding and did not try to pressure us at all. Well overnight, Caleb did some more research online, and compared the features to other companies. By morning he was completely sold on the Honda Civic Touring. We went back to the dealership and spoke to Camille and Frank, and bought the 2018 Honda Civic Touring. The last step was to work with Finance. Jake Mueller was great and very helpful. I did not feel any pressure, and was glad we went to Bell Honda. More

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Disrespectful, disgusting human beings If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk me into paying a longer loan, not giving me anything for my trade in, hidden fees, I finally was so angry I told the last person either give me my keys and I’m leaving or I’ll sit here in cry out of frustration. So finally he said why yes, we can agree to the terms you originally said you could do. Then, I signed everything after exhaustion and fear I would have to go through this experience again somewhere else and the car I “purchased” was not ready for sale! They set me up with a rental at Enterprise, which were the only professional people I dealt with, and said they would call me the next day when the car was ready. They did not call me the next day, or the day after, I called them and they did not have any information on when the car would be ready and would call me back in the hour. They called me back 2 hours later and said the car would be ready the following day and would call me. 3pm the following day, no call was received so I called and asked for an update and they did not have an update and did not seem like I was a priority at all, Rodrigo said he would call me back with an update. I decided since I never received the car it was in my best interest to just cancel the sale and go elsewhere. I spoke with a manager while I was there returning the rental and he was aware I had a longer than normal sales experience and could not answe as to why I was an “exception “ to this experience in wait time and not having received any sort of communication from anyone on their team. He said he could no longer listen to my complaints because nothing was going to make me happy. Maybe if they called me once over the 3 days to update me or tried to make the sale right in the beginning I would have been a happy customer. No thanks, Angel, Shane, Rodrigo, Brandon and any of you who stood by and allowed me to be treated with such disrespect. More

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