Jake Mueller | Page 13

Bell Honda above and beyond My wife and I had recently been looking around for a new Honda Pilot for our family. We arrived at Bell Honda and were greeted by a nice salesman name My wife and I had recently been looking around for a new Honda Pilot for our family. We arrived at Bell Honda and were greeted by a nice salesman named Josh Dale. He was very personalable and friendly, as Josh asked us questions and took time to figure out exactly what we wanted. We knew we were at the right place! He then said he was going to go find the car, and pull it up for us. As soon as he left his manager Conor came over and introduced himself to us, offered us something to drink. After talking with him Josh had the car ready for us, he was very knowledge with the Pilot and showed us features we didn’t know the car had! We ended up getting an awesome deal. While we were waiting for finance josh sat with us and talked to us. We’ve purchased many cars in our life time but have never experienced this! Our finance person was Jake he is a very well spoken and knowledge man. All in all, in our 40 years of vehicle purchases this has to have been the best thanks to Josh, Conor and Jake! More

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Sales mg, We were told to come back within 12mths receive 1.9 APR. Woke up feeling good. Wrong the lies, tap dancing, tag team. Silly moves , saw exactly wha We were told to come back within 12mths receive 1.9 APR. Woke up feeling good. Wrong the lies, tap dancing, tag team. Silly moves , saw exactly what they were doing. Do not offer and take it away. Shameful! I felt so good waking out the door, exhale. More

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Great experience I have spent most of my career working in sales and finance and have recently changed careers, so needless to say I was eager and prepared for anythin I have spent most of my career working in sales and finance and have recently changed careers, so needless to say I was eager and prepared for anything and everything they might try lol however I was pleasantly surprised that the whole time everyone at Bell Honda was amazing! My wife and I wanted a specific used vehicle that only Bell Honda had and that’s why I had to forgo my previous dealership group and do business with Bell which at first I was a little hesitant to do. After the sale there was a service issue that was quickly and I mean quickly resolved! I live close to an hour away and Brandon the GM of the store along with Adrian our salesman didn’t hesitate to have the vehicle towed and brought back to me without once asking me to re arrange my schedule. Very positive experience and I would suggest anyone looking for a new or used car to ask for Adrian! More

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Only one reason not to go there- You'll get cheated! We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for hi We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for him, and we decided to buy it under my name because to my credit score showed higher than his. The salesman and his manager offered me 1.9% interest for 72 months, where we clearly saw it on the paper. Then we went to sign the contract, they proceeded to push GAP insurance on us, which we declined due to it’s high cost $100/month. The finance manager then walked in, took the contact away and said he will be back. He returned, stating that he has a better deal, that he will give us GAP for $24/month, with the monthly payment ending in $478, which only sounded good compared to the price with $100 GAP insurance. We gladly accepted this “generous offer,” signed, and left with the car. Only after several months did we realize that the finance manager swapped the contract from 1.9% to 5.5% interest. We were furious! We went back to the dealership & recorded the salesman & sales manager. Both confirmed that I was qualified for 1.9% interest, and in fact they both thought we purchased the car at that rate. When we confronted the finance manager, he stated he wouldn’t have made money off us if he gave us the 1.9%. NEVER, EVER BUY A CAR FROM BELL HONDA!!! More

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Thanks! I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When w I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When we came in for the appt to meet with her, the Civic EX we had talked about was pulled up and ready to go. Amanda took her time to go over all the features and made sure that my daughter understood all the tchnology in the car and that I knew of all the safety features. It was a great experience from start to finish. From the initial phone call, through the finance dept to delivery, Amanda and the Bell Honda team did a great job! More

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Why buy anywhere else? My husband and I had a bad experience at a different dealership and were almost off the market for a car. We stopped in to Bell Honda and were approa My husband and I had a bad experience at a different dealership and were almost off the market for a car. We stopped in to Bell Honda and were approached by Camille Volcy and from the beginning to the end he was an exceptional person. He did not try to force us into anything. We were trading in our 2009 Honda Civic Hybrid, and so we were not new to the Honda experience. My husband was weary of a Honda, as he never experience them prior to my aging hybrid. He drove the CRV, and the Civic Touring. He was unsure of whether or not he wanted to get this so we went home to think about it. Camille and Frank, the Sales Manager, were completely understanding and did not try to pressure us at all. Well overnight, Caleb did some more research online, and compared the features to other companies. By morning he was completely sold on the Honda Civic Touring. We went back to the dealership and spoke to Camille and Frank, and bought the 2018 Honda Civic Touring. The last step was to work with Finance. Jake Mueller was great and very helpful. I did not feel any pressure, and was glad we went to Bell Honda. More

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Disrespectful, disgusting human beings If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk If I could give 0 stars that’s what it should be, where do I start? I was held hostage for 4 hours there while 5 different sales people tried to talk me into paying a longer loan, not giving me anything for my trade in, hidden fees, I finally was so angry I told the last person either give me my keys and I’m leaving or I’ll sit here in cry out of frustration. So finally he said why yes, we can agree to the terms you originally said you could do. Then, I signed everything after exhaustion and fear I would have to go through this experience again somewhere else and the car I “purchased” was not ready for sale! They set me up with a rental at Enterprise, which were the only professional people I dealt with, and said they would call me the next day when the car was ready. They did not call me the next day, or the day after, I called them and they did not have any information on when the car would be ready and would call me back in the hour. They called me back 2 hours later and said the car would be ready the following day and would call me. 3pm the following day, no call was received so I called and asked for an update and they did not have an update and did not seem like I was a priority at all, Rodrigo said he would call me back with an update. I decided since I never received the car it was in my best interest to just cancel the sale and go elsewhere. I spoke with a manager while I was there returning the rental and he was aware I had a longer than normal sales experience and could not answe as to why I was an “exception “ to this experience in wait time and not having received any sort of communication from anyone on their team. He said he could no longer listen to my complaints because nothing was going to make me happy. Maybe if they called me once over the 3 days to update me or tried to make the sale right in the beginning I would have been a happy customer. No thanks, Angel, Shane, Rodrigo, Brandon and any of you who stood by and allowed me to be treated with such disrespect. More

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