Jake Doyle | Page 18

The sales rep Jake Doyle and Todd Brandt were exceptional and their knowledge about the car was top notch. We have become lifetime customers of Mohawk Honda. and their knowledge about the car was top notch. We have become lifetime customers of Mohawk Honda. More

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From start to finish, my Honda HR-V purchase was seamless! Jake and Sondra were knowledgeable, professional and friendly! I highly recommend this dealership and plan on sending my family and friends seamless! Jake and Sondra were knowledgeable, professional and friendly! I highly recommend this dealership and plan on sending my family and friends to Mohawk Honda when they are ready to purchase their next vehicle! More

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Jake Doyle Was Amazing From The Beginning Of The Process To The End! He Talked Me Through Everything and Even Showed Me All The Cool Features In My New Car! To The End! He Talked Me Through Everything and Even Showed Me All The Cool Features In My New Car! More

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Today I picked up my new Honda HRV from Mohawk Honda. It is the third vehicle I have leased from them and this experience was just as excellent as the previous two. All the staff are so friendly and ef It is the third vehicle I have leased from them and this experience was just as excellent as the previous two. All the staff are so friendly and efficient making the process quick and easy. Thank you to Jake, Justin, Ryan and Cameron for making this a great experience. I love my new HRV. More

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The staff is always awesome at Mohawk. Made buying my latest car so easy! I’ll be back again for sure!! Made buying my latest car so easy! I’ll be back again for sure!! More

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Todd was very helpful in explaining all the aspects of operating the car. He was extremely friendly and professional. operating the car. He was extremely friendly and professional. More

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Absolutely ecstatic with my new car and the process was smooth and painless. Everyone I dealt with was just wonderful. Thank you! smooth and painless. Everyone I dealt with was just wonderful. Thank you! More

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I came here a few days before Christmas looking for a new car. I found a car I liked but had to order it due to their not being any new ones in stock. We worked out a deal I put a down payment down and I was car. I found a car I liked but had to order it due to their not being any new ones in stock. We worked out a deal I put a down payment down and I was sent on my way and was told I'll be getting a call when the car came in. I received a phone call saying the car will be in "this" day just to later find out that day that the car didn't show. This happened several times with bad weather and covid being the excuse for the delays. When the car finally showed I requested a purchase agreement to send to my bank. Once they found out I decided to go through my own bank things really went downhill from there. It took several phone calls requesting the purchase agreement before finally getting it next day after the first initial phone call. After reading through the agreement I realized they charged me an extra 2 grand. I called and tried to fix it but they tried to say they didn't agree to the price I was stating. After about a half hour they finally fixed my purchase agreement, sent it over and I was able to continue with my bank. I then sent all the information to my bank and had everything approved and the check set. Next day, my sales person contacted me again stating my purchase agreement was wrong they had to charge me the 2 grand because they made a mistake when making my agreement back in December and they can't "eat the cost". I refused and disagreed with him and all of his financial managers. They insisted I was responsible for paying for it even though it was their mistake. After refusing and getting angry they tried getting me to pay for half of it even though they kept admitting it was their fault. It wasn't until I asked to speak to the owners and stated I will get a lawyer and settle this out that they finally agreed to the agreement we originally signed. However, it didn't stop there. Several days later when I was picking up the car they told me I needed to contact my bank because they gave me the wrong vin number to give them. They said it was no big deal they just had to change it in their system. Wrong! I had to file for a whole new loan and warranty and cancel out my current one! AND!!!!! They knew they gave me the wrong VIN number when they called me trying to get me to pay for their mistake and didn't even tell me..... THEY WAITED! Needless to say me and my boyfriend will NEVER be purchasing a car from here again and we'll be sure to NEVER refer people here! More

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Jake my salesperson made this purchase easy for me and was very personable. Adam delivery specialist did an okay job explaining basics to me. Brian, finanace person seemed angry with me. I was annoyed d was very personable. Adam delivery specialist did an okay job explaining basics to me. Brian, finanace person seemed angry with me. I was annoyed due to an extremely long wait to sign lease deal and I had with me an overnight bag (I had come directly from a friends house) another bag and using my cane. (I'm 73 yrs old) Because of emptying my turn-in car, I had to keep these things with me. Neither one of these people offered to help me carry my things as I schlepped from one person to another. So please in the future for all older customers alone, pay attention to their overall capabilities. I was exhausted upon leaving Mohawk Honda. More

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Good experience with purchasing my new car, jake was very helpful and knowledgeable with the experience helpful and knowledgeable with the experience More

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