Jaime Kynett | Page 3

I purchased a Chrysler Town and Country on July 12, 2023. The entire process from that day forward was horrible. After my purchase, my salesperson Donovan said the vehicle needed a new fuel tank. After talki The entire process from that day forward was horrible. After my purchase, my salesperson Donovan said the vehicle needed a new fuel tank. After talking back and forth with him on the progress of that he told me on July 24 that the vehicle was in line to be detailed and it would be ready for me to pick up by noon. I showed up at noon only to find out they were still waiting on a part for the vehicle and Donovan no longer works there. I am not sure why someone who is no longer working there was telling me the vehicle was all set to be picked up. After I got home without the vehicle he reached out to me again to ask me how I liked my new vehicle. The van was not ready until July 28. The evening of July 28 the vehicle was dropped off at my home and the tire pressure light was on when it was dropped off. I did not drive the van that night and when I went to go out to drive the van Saturday morning the tire was flat. I had AAA tow the van back to Northend as there was a screw in the tire. I received the van back on Saturday. The next day the check engine light is on. The van went back to Northend that Monday 7/31. I received the van back on Monday. I had the van until Wednesday, August 16. That week the van was having issues starting. Then on Wednesday, it would not start at all. I had it towed back to Northend. I did not receive the van back until Saturday, August 26. I picked the van up and got home. I went to go out Saturday night and it took me 4 times before I was able to get the van started. The same issue on Sunday. I went out Sunday and it took even more time to get it started. I got to where I was going. When I came back out it took three times before I could get it started. I finally got it started and got back home. I was able to get it started on the morning of August 28 and drove it to work. I called Service to let them know I am having the same issue I was having when I initially dropped it off on August 16. I was told I could drop it off that Wednesday. I dropped it off on August 30. From that point, I was told it was the fob. They ordered a new one and said that was not the issue. Then they said it was the fuel pump. They replaced that and gave the van back only for me to continue having the same issue with the van not starting. They took the van back and told me they were going to send it to Chrysler. I had not heard anything from them for over a week. When I call to find out what is going on they say they are going to get me out of the contract with the van. I traded in my Toyota Rav4 because I wanted a bigger vehicle. I never wanted out of the contract I wanted the van fixed. I was told to come in on Saturday, September 16 to find another vehicle. Of course, after all this, I ended up with something smaller than the Toyota Rav4 I traded in so that I could stay within my price range. I was told the vehicle would be ready to be picked up on the following Thursday. Thursday comes and I am told I need to come in to sign a contract that was not signed on Saturday. Which of course is the same contract I left with on Saturday with a copy of the original I signed. The car was still not registered either when I left. This is not my first purchase at Northend Motors. I was with my daughter when she bought her car there years ago. She had a great experience. I went with her again when she traded the car two years ago for her current van. I then decided to purchase my Toyota Rav4 there two years ago. When I needed a bigger vehicle the only place I was looking was Northend as I have seen firsthand great experiences with three vehicles. This entire experience has been a nightmare since I walked in there on July 12, 2023. The worst part of all of this has been the extremely poor communication throughout this entire process. More

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Easiest shopping experience yet, will definitely let my friends and family know to come here if they are ever in need of vehicle. friends and family know to come here if they are ever in need of vehicle. More

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North end motors answered all of my questions regarding the vehicle and worked with in a very professional and friendly manner. I definitely recommend NEM. the vehicle and worked with in a very professional and friendly manner. I definitely recommend NEM. More

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George was very helpful git a ver good deal process went ver smooth I would recommend this dealership to everyone ver smooth I would recommend this dealership to everyone More

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Worked with George excellent service got me in the truck of my dreams thank you north end of my dreams thank you north end More

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George Guzman is by far the best sales rep I have dealt with during this process, quick and painless, got me what I wanted for the price I could afford! with during this process, quick and painless, got me what I wanted for the price I could afford! More

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BEST EXPERIENCE BY FAR! !! Mostafa and the rest of the staff took great care of Me. THANK YOU, THANK YOU, THANK YOU!!! !! Mostafa and the rest of the staff took great care of Me. THANK YOU, THANK YOU, THANK YOU!!! More

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Mostafa Anowar was great and helped me with everything I needed. Thank you! Great experience! needed. Thank you! Great experience! More

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They have nice and clean cars. They are also very patient with the customers. Thanks! They are also very patient with the customers. Thanks! More

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They force you to do review before finish the deal… all fake reviews. The seller was stand on front of me asking to go to some links he send to me to review in front of him before to finalize the deal. fake reviews. The seller was stand on front of me asking to go to some links he send to me to review in front of him before to finalize the deal. After all I found today a way to redo this. They have worst crew and credibility I have experienced. When I negóciate with them I had a trade, they pay me very bad on my car because was commercial before, but when I assign my title I discovered they sold to me a full price market 2020 RAM it was a rent car before. And the last and worst part of this. They spend whole week to give me my truck and the day they promised didn’t called me so next day I called and they asked me one more day, so next day I was there(drove 40 miles) to pick up my truck and discovered this guys didn’t my transfer and can’t do that day because need do appointment at RMV, so one more day delay and 80 miles driving for nothing. Be careful with this guys. More

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