Jaime Andrzeicik

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Linda, for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Nick, Thank you for taking the time to share your concerns. I sincerely apologize for the experience you had during your visits to our service department. I understand how frustrating it must have been to deal with multiple inconveniences and unresolved issues. Regarding the greasy handprints left on your car during your last oil change, this is absolutely not the standard we hold ourselves to as we wash, dry and vacuum all clients cars once the service is completed . I wish we had been made aware of this right away, as we could have addressed and rectified it immediately. I encourage you to bring any concerns like this to our attention as soon as possible so we can make it right in a timely manner. Waiting 10 months makes it challenging for us to address the situation effectively, but please know that your feedback helps us improve. As for the seat trim replacement process, I deeply regret the inconvenience caused by the misordered part and lack of communication about rescheduling. This is not the level of service we strive to provide. If the replacement part is still causing rattling, I encourage you to reach out to me directly so we can inspect it again and ensure it is resolved to your satisfaction. I appreciate your closing statement and am glad that you’ve found a service department that meets your expectations. However, if you ever choose to give us another opportunity or have any concerns in the future, please don’t hesitate to contact me. I would be happy to personally assist you and accommodate your needs. Thank you again for your feedback, and I hope we can regain your trust in the future. Sincerely, Eric Diaz Acura of Berlin

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Hi Chris: Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787