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Jae Lee
1,261 Reviews
1,261 Reviews
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1261 Reviews of Jae Lee
October 20, 2019
Horrible Customer service is very bad and unprofessional, careless. We did oil change, but after we got back home found out they didn’t change the oil but ch Customer service is very bad and unprofessional, careless. We did oil change, but after we got back home found out they didn’t change the oil but charged us for $38 for the service fee. The oil still dirty. We went back , told them they didn’t change the oil but how can they still charge us and told us the oil got changed? They didn't even apologize and explain,Just changed and oil and let us leave that’s very unbelievable and Unacceptable! I never heard this happened before. We are the most likely to be victims of financial scams. I really think your company should to do the investigation about it. Otherwise I don’t think your business can go very long with this kind of unprofessional and dishonesty behaviors. More
by James wang
Verified Customer
October 18, 2019
great service Such amazing service given by all of the service advisors. At any time if anyone has a question/concern anyone is willing to help! Will definitely ret Such amazing service given by all of the service advisors. At any time if anyone has a question/concern anyone is willing to help! Will definitely return More
by elizabethrenee7
Other Employees Tagged: Sean Kim, Jay Jussal, Faustino Lozano, Javer Esquivel , Joel Aleman
October 17, 2019
With appointment, still had to what 30-40 min in line. My only issue was, when setting up appointment for service, you shouldn’t have to wait additional 30-40 minutes before talking to a representative. My only issue was, when setting up appointment for service, you shouldn’t have to wait additional 30-40 minutes before talking to a representative. Everything else was great. More
by tapia_kathy
Other Employees Tagged: Javer Esquivel , Joel Aleman, Felipe Gamboa
October 17, 2019
My experience Staff is always friendly and work is done in a timely manner! Wiill continue to bring my car here as long as I own it! Staff is always friendly and work is done in a timely manner! Wiill continue to bring my car here as long as I own it! More
by SANDRALUCERO050
Other Employees Tagged: Charley Jeong
October 17, 2019
BAD SERVICE Told them to change brakes and they only changed rear brakes, had to go to different shop. I put so much money into my car to keep it in good shape. I Told them to change brakes and they only changed rear brakes, had to go to different shop. I put so much money into my car to keep it in good shape. I feel like it’s not worth the money, especially after my last service. I spent like $1000 on my vehicle and my AC still feels hot, and like I said before they didn’t change my brakes. When I returned they didn’t offer anything as far as a discount for the confusion More
by LOWEVD0323
October 17, 2019
Excellent service The helped me and explained everything and came through with their word, offered me different options, never made me feel pressured. Very good servic The helped me and explained everything and came through with their word, offered me different options, never made me feel pressured. Very good service overall. More
by pierinabadillo
October 16, 2019
Handled the situation Car covered under warranty, which is always nice. Very quick to setup a loaner even though the repair was only the day, which made my life a lot easi Car covered under warranty, which is always nice. Very quick to setup a loaner even though the repair was only the day, which made my life a lot easier. More
by TIM@JACOBSONFAM.COM
October 15, 2019
great service I always ask for either Jae or Sean when I go to this service center. They are very friendly and really helpful.They have given several helpful tips I always ask for either Jae or Sean when I go to this service center. They are very friendly and really helpful.They have given several helpful tips to me. They really stand and speak for customers. Highly recommend More
by IVYSHINE
Other Employees Tagged: Sean Kim
October 15, 2019
Check engine light Jae reset my check engine light and asked me to call him if it turned back on because he knew what pet needed to be replaced . I called back twice an Jae reset my check engine light and asked me to call him if it turned back on because he knew what pet needed to be replaced . I called back twice and sent an email. He never returned my calls or answered my email when he asked me to get back to him if the light turned back on. More
by ZAMORANOS1
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