Jade Hilliard | Page 26

Good service from Service Rep, frustrated by mechanics **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do underst **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do understand that sometimes people have a bad day (or days in this case), and the manager assured me that the problem has been addressed and that they will take steps to prevent this kind of thing in the future, but I'm still frustrated that mistakes were made on two different occasions. Had I not had any issues the second time getting my car back, I would have given this service center 4 or 5 stars for Quality of Work, and 5 overall. That being said, I can't recommend this service center yet, but I am willing to give them a chance to earn back my trust. I changed my overall rating from 1 to 4 stars (they have handled this issue professionally, and I am not dissatisfied with my overall service, but I still can't give them an excellent because of all this), and changed the Quality of Work from 1 to 3 stars (I feel relatively confident that Ernie fixed the problem that my last dealer couldn't) . My original ratings of "Poor" were probably unfair. **Original review** This has easily been the most frustrating experience I've ever had with a dealer. Let me start off by saying that my experience with the Service Rep was excellent. Jade Hillard did me a solid by helping me out even though I was mistaken by the times the service shop was open, and rolled in 5 minutes after closing time. She stayed late even though she had a birthday party she was supposed to be going to. I am thankful for her and I have zero complaints about her customer service. However, the quality of the maintenance I received was the worst I've ever encountered. When I brought my car in, I made sure to point out that my car had been worked on at another Subaru dealership 3 different times for the sound my clutch was making. When I got my car back, the sound was still there. Upon reading the maintenance summary, they did the exact thing that the other dealer had done... twice. That solution obviously wasn't the correct solution, but they apparently didn't bother to check the service history on my car. Furthermore, my turn signal blinkers were completely inoperable. Apparently the relay for the turn signals got broken sometime during service. After making the 40 minute trip to and from my house for the 3rd time, I finally get my car back, only to discover that the center vent is not working. ...The likely culprit for this would be the instrument panel duct that was sitting on my passenger seat (!!!!). There is clearly a need for an in-depth review of the QA practices in this shop. I do not want to bring my car to this shop ever again. I would rather drive to Phoenix or somewhere even further to get service than bring it back to this shop. *However, credit where credit is due: The mechanic (Ernie) to came out to hear the sound my clutch was making was able to diagnose it's likely source based off the sound and my maintenance history (fancy that...). The problem appears to be fixed, but in the previous times I got my car back at the other dealer, the problem seemed to be fixed but then came back in a week or two. So I will give tentative kudos to that mechanic, for now. More

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Bella Blue My New Subaru Pressure free sales person; great product (outback) with many safety features. 0% financing. Friendly personnel all depts. Class to learn about all fe Pressure free sales person; great product (outback) with many safety features. 0% financing. Friendly personnel all depts. Class to learn about all features. A+ car buying experience. More

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Consistent superior experience, from sales thru service Tucson Subaru consistently rates highest of all car dealers I have experienced (and I have lived in 11 states as adult). Sales and Service provide Tucson Subaru consistently rates highest of all car dealers I have experienced (and I have lived in 11 states as adult). Sales and Service provide a consistent superior experience. Staff are knowledgeable, professional and friendly. Quality of finished product in both groups is excellent. I remain confident they are keeping my Outback in top condition and are providing a safe vehicle. Waiting is nicest of any dealer I've experienced: Choices of types of seating; wifi charging; coffee selections, creamers, etc.; TV, and cookies! Sure makes waiting lots more pleasant!! Nancy Weiss More

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Chose Forester over RAV4 Saw the Forester on the Internet and within an hour had an appointment to see it with Kevin. I also was interested in a RAV4 and set up an appointment Saw the Forester on the Internet and within an hour had an appointment to see it with Kevin. I also was interested in a RAV4 and set up an appointment with another dealer to look at one of those. It was a hard choice, but the Forester won out. Kevin worked to help me and my husband find the best vehicle for our needs and budget. He offered various options and seemed very knowledgable about them all. He even noticed that although the paint on the trade-in seemed fine now, it would disintegrate within a year. Of course, that took off some of the value, but probably fair. After I bought the car, he made sure everything was set up correctly. When I texted him two days later to asked how to go about getting a flat tire replaced, he responded quickly with the road service number and the Subaru service number even though he was't at work. Jade Hilliard, service advisor, did her best to make us feel better about having to come back and pay a pro-rated fee for a new tire. Overall, our experience was good, everyone was friendly and helpful. More

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Subaru saves the day!! I pulled into Tucson Subaru with a beat up old car I had just driven all the way from Texas! This was suppose to a stop along the way of an epic road I pulled into Tucson Subaru with a beat up old car I had just driven all the way from Texas! This was suppose to a stop along the way of an epic road trip. Unfortunately, the car I arrived in wasn't going to make it much further. These guys took me in as helped me find the perfect car! They set me up with all the luxurious perks of being a Subaru owner like my extended warranty so I never have to worry about maintenance! They also where a pleasure to work with. The facility was beautiful and clean. I could not be happier with my purchase. More

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Service and purchase Hi I was there for my 2015 Subaru forester for the service. It took little bit long but it was ok. During that service Peter found me a better deal Hi I was there for my 2015 Subaru forester for the service. It took little bit long but it was ok. During that service Peter found me a better deal on a brand new car for 2017 He was very nice and helpful and he found me the car that I wanted. Also Curt was really help full and nice for working on my financing too. Thank you guys for all your hard works More

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Great experience ! Didn't take as long as expected. Great, friendly people. Lounge area a pleasure. Entire facility is very neat and clean, and well run! ! Didn't take as long as expected. Great, friendly people. Lounge area a pleasure. Entire facility is very neat and clean, and well run! More

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Staff very helpful and prompt Nothing more to add - very reliable response over the years. I will be back for routine inspections and helpful advice with maint issues and/or quest Nothing more to add - very reliable response over the years. I will be back for routine inspections and helpful advice with maint issues and/or questions. More

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Came thru in the end! I just moved to Tucson, so I am in the process of establishing new relationships. Steve Willis, Will Gradilas And Jade Hilliard did just that. My qu I just moved to Tucson, so I am in the process of establishing new relationships. Steve Willis, Will Gradilas And Jade Hilliard did just that. My questions were answered. Everything was put in place and names and numbers were exchanged for any future questing I might have. Thank you! Jeanne More

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New Outback I was provided with an Outback as a loaner while !my car was being serviced. I liked it so much that I decided to look at possibly getting one. I wo I was provided with an Outback as a loaner while !my car was being serviced. I liked it so much that I decided to look at possibly getting one. I worked with Jack MvcVey & decided to lease a new outback. Working with Jack was a real pleasure. I would recommend him to anyone. Koo More

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