Jack Rader | Page 4

I have confidence in the service team, I know I can call Jack and he will always take care of my vehicle. Jack and he will always take care of my vehicle. More

by PACOVINGTON56 Verified Customer Verified Customer

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I had an appointment and the did not start working on it until the next day. My vehicle needed a part and it was to be overnighted, but it was not. . The dealership did however provide me with a vehicle a until the next day. My vehicle needed a part and it was to be overnighted, but it was not. . The dealership did however provide me with a vehicle at no charge. The work that was done was covered under warranty and the did an excellent job with the repair. More

by WILLIAMBWAY Verified Customer Verified Customer

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Always a pleasant experience, I have been coming here for years and have no complaints years and have no complaints More

by JANIE.FARMER Verified Customer Verified Customer

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Very helpful with walking you through everything to purchase a vehicle. Great staff very nice will always go through champions for my vehicles. purchase a vehicle. Great staff very nice will always go through champions for my vehicles. More

by gogs511 Verified Customer Verified Customer

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Other than the "IA" appointment arrangements, I was very pleased with the services provided by your service department. A week and half before the appointment, when I was trying to get an appointment, I had pleased with the services provided by your service department. A week and half before the appointment, when I was trying to get an appointment, I had the unfortunate experience of dealing with your automated system. It made me an appointment for twelve noon on a Saturday. And your service department takes their lunch breaks at noon, so we sat in the waiting room for an hour with nothing happening. Not my idea of fun! More

by HATCH7602 Verified Customer Verified Customer

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The last two visits have been subpar. I took it in for a repair, ended up taking to another dealer to actually get the item fixed. Thought I would give them another chance took in for a I took it in for a repair, ended up taking to another dealer to actually get the item fixed. Thought I would give them another chance took in for an oil change, received a text of critical items needed, on a work call so couldn't call them, agreed based on the "critical" nature. Checked later, and the items were not necessary or critical. Appears to be a successful attempt to upcharge. Not what I was expecting from a trusted dealer. More

by RHEWLETT2017 Verified Customer Verified Customer

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Jack was great to work with. My new car had a issue that was hard to diagnose. Jack was always very polite on the many times that I called to check in. My new car had a issue that was hard to diagnose. Jack was always very polite on the many times that I called to check in. More

by TONYAGRAF Verified Customer Verified Customer

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Service has REALLY gone downhill the last couple years. It takes a couple hours for a simple oil change, there's very little communication when your car is in the shop, and they don't even START the servic It takes a couple hours for a simple oil change, there's very little communication when your car is in the shop, and they don't even START the service until you keep contacting them for an update. Keeping someone's car for weeks is NOT good. And I approved the work three times before they finally started ordering the parts. It's ridiculous. The first time some of the things I listed were never even addressed, and they weren't fixed the second time either. The cost was well above what I was quoted as well. Since the service department sucks, why would we buy any more cars from you? More

by Lewis' Verified Customer Verified Customer

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Service Advisors and Maintenance Team work together providing the best options and service solutions for every customer. They do their best to resolve every customer's concern and vehicle maintenance providing the best options and service solutions for every customer. They do their best to resolve every customer's concern and vehicle maintenance as needed. Service department gives attention to details In making sure vehicle maintenance is done efficiently and within a reasonable amount of time staying in touch with the customer in answering any questions and helping with anything needed while they wait in their customer lounge or by phone call, text or or email should the customer leave their vehicle and return to pick up later same day. More

by CLCAIN586288 Verified Customer Verified Customer

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Staff were pleasant and polite. I had to call to get the status on my car a few times (it was in the shop for almost a week), but they were able to provide information when I spoke I had to call to get the status on my car a few times (it was in the shop for almost a week), but they were able to provide information when I spoke with them. They did a great job securing me a rental--that process was seamless. More

by TANKERTRS Verified Customer Verified Customer

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