Ilker Burnukara | Page 2

On Friday February 11th 2022 I took my BMW X3 to Reeves BMW now called Morgan Imports on 109 Fowler, for a regular BMW service for which I paid $1500.00. I was taken to a BMW sedan loaner car, I explaine BMW now called Morgan Imports on 109 Fowler, for a regular BMW service for which I paid $1500.00. I was taken to a BMW sedan loaner car, I explained that I suffer from back injury so this vehicle is not suitable and I would like an SUV similar to mine please. I was taken back inside and was told there were no SUV’s available so I can rent one from Enterprise. I went to enterprise and they brought me a Chevy SUV, told me I had to pay a $50 refundable deposit, I was shown where the spare tires were, to which I said I had run flats on my SUV for my convenience & safety as a woman. I went back inside and asked for BMW to cancel my service for another date when there is a loaner SUV available. A few minutes later, I was told a BMW SUV X1 became available and I was told I could pick up my car possibly the next day or on Monday February 14th. Monday February 14th at 11:30 I received a message to say my car was ready for pick up. I went to pick up my car after work, and realized that my navigation was gone. I went back inside to let my service personnel aware, he said the car perhaps need to be driven around the block so the navigation could restart. I waited outside a while and he eventually came back and said The service center is looking at the problem and is asking ‘Am I sure I had Navigation on my vehicle before as it is a $400.00 service to install’!!!!! Anyway they will try to see if they can download it back in the car from a USB. He returned and said if it can’t be done in 15 minutes, they will have to keep my car to fix the problem. He came back 15 minutes later and said the problem can’t be fixed today, he will let me know when my car will be ready for pick up or he will have it dropped off, so as not to inconvenience me again. Tuesday February 15th 2022 at 10:21am I was informed that the vehicle head unit which controls navigation & audio will need to be replaced as an emissions recall programming done by BMW whilst they were servicing my vehicle caused it to fail. Wednesday April 6th I was told my car will be ready for pick up, so I informed them I will pick up Friday as I work Late this week except Friday. I arrived and was given my car key asked to sign paperwork. I expressed the need to read what was on there before signing. I asked to speak to a manager and Ala came forward. I expressed my concern that the 1 year warranty I was being asked to sign does not cover the problem that BMW service center caused in my car and any future problem that might occur from them messing up my car, and resetting the computer for the entire car and changing parts. I asked him what goodwill gesture is being extended to me as a courtesy because of the inconvenience caused by the dealership. He said that the problem has been fixed and that this is what they do for all customers. He asked me what do I want him to do? I asked for a new car, he said there is trade assist or he can offer me a car detailing. Ala said the paperwork can be redone as there are new forms and he would update me by Wednesday April 13th 2022. On the drive home from the dealership, I noticed a broken piece of some part of the car sitting on the back seat of the car, I messaged Raheem, no response. I investigated when I could pull over and saw it is a piece from the back of the passenger seat lower left corner which is missing. On Saturday I left Ala a message about the broken piece, No response yet as I type this message. I left a voice massage for the general manager, no response, so I drove to BMW/Morgan Import. I explained the situation to the GM Kurt, He said he would have to look into it and have them order the broken clip from the passenger side. I asked to be updated by today Tuesday April 13th 2022, it is now 17h30 and no response. More

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