Ikeya Harol

Garrett was friendly and helpful. Service personnel explained all our options related to our traded in vehicle. Service personnel explained all our options related to our traded in vehicle. More

by iowalawdad Verified Customer Verified Customer

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Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleasant experience to work with... The only down side was the prep process, i thought was a little lacking... The car was taken over to the detail shop and they did what they do to prep the car before it goes to the customer... I hadn't noticed until i went home the first night, but inside of the front and rear windows were very dirty... I came back the next day and informed Sergey of the issue, he asked me if I'd mind taking the car over to the detail shop... I said, sure, no problem... I explained to the young man who was there, what the problem was, and he said he'd take care of it for me, and i thanked him... I went outside to make a few calls and then i went back into the bays to look at a Palisade that was there for detailing and the detailer went outside to do the windows... When he was finished, he came back inside and told me they were done... I thanked him, gave him a tip, and thanked me profusely and i left... Not for nothing, the front looked great, but the back was bad... I was getting the windows tinted the next day or so, so i didn't sweat it... When i got out of the car at home, i noticed a scratch (about 2") at the end of the rear door... I'm getting a hitch put on, so i thought I'd mention it then... More

by PTFARLER Verified Customer Verified Customer

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