“Hutch” Hutchinson | Page 4

Great experience working with Hutch, never had an easier experience purchasing a vehicle in my life. experience purchasing a vehicle in my life. More

by bryce Verified Customer Verified Customer

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Hutch was very easy to work with. He took the time to find the car that we wanted. He took the time to find the car that we wanted. More

by jkflood Verified Customer Verified Customer

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The salesman at Heiser ford was great, the dealership is top notch. I would recommend them to anyone top notch. I would recommend them to anyone More

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Service is always quick and easy. I normally wait for the vehicle. Mostly oil changes. If the vehicle is as good as they say, then you shouldn’t need anything else. I normally wait for the vehicle. Mostly oil changes. If the vehicle is as good as they say, then you shouldn’t need anything else. More

by scotman38 Verified Customer Verified Customer

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This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almost an hour to figure out how to sync my garage door opener to the Mustang. I tried following the directions in the owner's manual and gave up after many, many tries. Sorry that your friend did not come through to help me. I am still disappointed that Heiser did not offer any perks such as oil changes or service coupons to me when buying the car. I've gotten such perks when buying vehicles for my wife (not Ford products). I am also left wondering why I would receive an email from Ford ( I sent you a copy of the offer) telling me there was a price drop down to $33,000 for the vehicle you had on your lot and then one of your managers calling to tell me that the email must have been a mistake and that you could never sell the car to me for that advertised price. Of course, I was also disappointed that TJ (?), the fellow who instructed me on the intricacies of operating my new car, was unable to show me how to program the stations on my radio and how to set up and use the GPS system on my new car which necessitated my return to your dealership on the weekend to learn how to operate those accessories. I was also perturbed about your response as to the discrepancy of the mileage on the car. On the purchase contract you sent me on Saturday, October 14, you indicated a mileage on the vehicle of 4 miles, yet when I picked up the car, it had 89 miles on it. Your explanation that the car was used as a demonstrator was hard for me to swallow and left a sour taste in my mouth. The contract I signed gave the Heiser promise that I could return the car within 3 days or 150 miles if I was displeased. I left the showroom with 89 miles on the odometer: 25 miles to home and 25 miles to return to Heiser would leave me with 9 miles to determine my satisfaction with the vehicle. How unrealistic! That's some kind of great sales point. In spite of all the above concerns, the purchase was consummated. I guess I am just not a savvy automobile buyer. I have also sent this email to Brian Crandell as he asked me to make comments on my purchase experience. Have a good life, Hutch. Kenn Belter More

by belterkl Verified Customer Verified Customer

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Buying a vehicle there was a pleasant experience and I would recommend it to others would recommend it to others More

by willk10 Verified Customer Verified Customer

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Didn’t have any problems. Thank you lashanti. This is the 5 th car we bought from Heiser. Thank you lashanti. This is the 5 th car we bought from Heiser. More

by jkohl96 Verified Customer Verified Customer

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You always know that you will be taken care of and knowing what has to be done you’ll always be kept in the loop knowing what has to be done you’ll always be kept in the loop More

by scotman38 Verified Customer Verified Customer

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Great place to get service done on your vehicle. Plus they cleaned my car for me. Thanks Heiser Plus they cleaned my car for me. Thanks Heiser More

by bwinfrey76 Verified Customer Verified Customer

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Hutch is the dealer to see at Heiser Ford! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! More

by tnt818 Verified Customer Verified Customer

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