Hunter Bray | Page 3

This service center needs work with communication and customer satisfaction, I had to come back three times to have the issues resolved. The first day I waited in the lobby, approximately six hours after customer satisfaction, I had to come back three times to have the issues resolved. The first day I waited in the lobby, approximately six hours after getting anxious and upset I realized the vehicle was parked out front, and no one had tried to communicate with me, or tell me that they would be needing it overnight. They Claimed they needed 30 minutes to an hour to Inspect it. Why I waited six hours, and personally had to discover the vehicle parked outside? I’m not sure. I assume it was due to miscommunication due to the fact that the original service tech was gone by the time I came back to ask about my vehicle, He had passed my information to someone else, and they failed to notify me as I waited in the lobby. They told me to come back the next day and everything would be done. The next day came I waited around four hours for them to tell me they would be needing my vehicle overnight again. They returned the vehicle with major scratches all over my glove box and passenger Foot siding. I think it’s fair to mention I had only owned the vehicle for two weeks after purchasing it directly from them. The sales team went above and beyond to make sure I was happy, but unfortunately, it was a nightmare to deal with the service techs. More

by brayanbarajas75 Verified Customer Verified Customer

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Attentive to details, good service. Maintenance required was completed on timely manner. Ride to and fro was provided Maintenance required was completed on timely manner. Ride to and fro was provided More

by BHAKTX Verified Customer Verified Customer

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It wasn’t just about the sale with Jeremy, it was after the sale that shows his Integrity and commitment to working for his customers. Jeremy contacted us multiple times to make sure our purchase and servi the sale that shows his Integrity and commitment to working for his customers. Jeremy contacted us multiple times to make sure our purchase and service appointments were prompt and satisfactory, If your not sure as to whom to contact when your looking for that next purchase, don’t hesitate to ask for Jeremy Jenson right from the start. More

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I was Frustrated from just getting a (New to us) car with only 14,000 miles and already had to get it in to have work done. (Air conditioning not working) Brandon was helpful to get things lined up for a re only 14,000 miles and already had to get it in to have work done. (Air conditioning not working) Brandon was helpful to get things lined up for a rental and got the extra fob from the previous owner. I will say I was disappointed that the car was not detailed when we took it I understand we took it the same day but I didn't expect it to have crumbs between the seats etc. Everyone has been helpful from finance dept. etc. More

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I did all of my business pertaining to the purchase of my 2024 Santa Cruz over the phone with the exception of signing the papers and getting the keys. They were an exceptional team to work with. I should gi 2024 Santa Cruz over the phone with the exception of signing the papers and getting the keys. They were an exceptional team to work with. I should give an extra shout out to my salesman, Tim Brandt, it was a pleasure working with him. More

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Alan was a great help in finding a car that was a perfect match for starting my car owning experience! match for starting my car owning experience! More

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Dealer accommodated my transportation needs, did the work correctly, on the, and below the price estimate. correctly, on the, and below the price estimate. More

by GRIMMDORR Verified Customer Verified Customer

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It a great place to buy a vehicle and friendly staff I would recommend anyone tgere would recommend anyone tgere More

by DEAVERTRUCKING Verified Customer Verified Customer

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Oh, I really appreciate that they are a no pressure dealership… I had some questions and they took the time to explain and answer them and then I needed a day just to consider if this the correct vehic dealership… I had some questions and they took the time to explain and answer them and then I needed a day just to consider if this the correct vehicle for me, they never made me feel rushed! Brad Sather, Jon Cole, and JJ all made it a great experience! More

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Gateway did a great job of explaining and showing us our new Tahoe! They took their time and made sure we were comfortable with everything before we left. Thanks again new Tahoe! They took their time and made sure we were comfortable with everything before we left. Thanks again More

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