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Huber Kufel
Huber Kufel at Gregory INFINITI

Huber Kufel

Service Manager

Gregory INFINITI

1205 S Milwaukee Ave
Libertyville, IL 60048

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of Huber Kufel

August 21, 2026

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The server staff did a great job. Very nice facility, even the guys that went and washed the car were great More

by mcenar
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Recommend Dealer
Yes
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Aug 21, 2026

Gregory INFINITI responded

Hearing that our service staff took great care of you and that even our car wash team impressed you means a lot to our team. Thank you for choosing us to service your INFINITI QX80.

August 16, 2026

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I had an issue with changing my rear license plate after my move from NY. I brought my QX50 in to Gregory Infiniti and everyone was so nice and helpful! Those screws were really rusted in there and they su More

by marji.nelson72
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Recommend Dealer
Yes
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Aug 16, 2026

Gregory INFINITI responded

Your note about the stubborn, rusted screws really highlights our service team’s dedication to resolving even the toughest issues. Our team is pleased we could remove those stuck screws and secure your new Illinois license plate on your QX50. Knowing you found everyone courteous and helpful means a lot to our team.

August 07, 2026

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Every time I brought my car in, it returned with scratches or broken plastic pieces More

by Kstolman7
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Recommend Dealer
No
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Aug 11, 2026

Gregory INFINITI responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 05, 2026

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Courteous and efficient. Explained the warranty issues and the factory call-back and informed me that the coverage was extended for a total of 10 years or 120,000 miles More

by rcdug
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Recommend Dealer
Yes
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Aug 05, 2026

Gregory INFINITI responded

Hearing that the warranty and recall explanation was clear and courteous means a lot to our service department. Thank you for the five-star rating on the service for your INFINITI QX50. We’re here for any future service needs you may have.

July 31, 2026

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Very efficient and effective. Very easy to work with. The porter was excellent and timely More

by wlapelle
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Recommend Dealer
Yes

Other Employees Tagged: Porter 5Stars

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Jul 31, 2026

Gregory INFINITI responded

Thank you for sharing how smoothly your INFINITI Q50 service went. We’re glad our team made everything easy and that our porter was prompt and attentive.

July 30, 2026

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Cordial staff with clear communication, flexibility to meet my needs and support for pick up and delivery More

by reavila15
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Recommend Dealer
Yes
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Jul 30, 2026

Gregory INFINITI responded

Thank you for recognizing our team’s clear communication and flexibility. Huber appreciates your kind words about the pick up and delivery support. We’re glad we could accommodate your INFINITI Q50 and look forward to assisting you again.

July 27, 2026

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Great communication by the service advisor. Excellent work by the technician. Plan on returning for the work recommended by the technician after the inspection. More

by elwoodx0
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Recommend Dealer
Yes

Other Employees Tagged: Brian Cednick

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Jul 27, 2026

Gregory INFINITI responded

Thank you for recognizing the clear communication from our service advisor Huber and the workmanship of our technician on your Infiniti. We look forward to welcoming you back for the recommended services after the inspection. We appreciate your trust in our team.

July 26, 2026

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The mechanic determined the brakes were in need of immediate attention. Unfortunately, the price for all the additional parts and repairs became too expensive. More

by danmartell85
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Yes
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Jul 27, 2026

Gregory INFINITI responded

Thank you for your feedback, Dan! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Gregory INFINITI.

July 24, 2026

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Everything went smoothly. Gregory Infinity service is top notch. I will come back again for oil changes. More

by SJ
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Recommend Dealer
Yes
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Jul 25, 2026

Gregory INFINITI responded

Thank you for sharing your positive experience with your INFINITI QX60 service. Huber is glad everything went smoothly. We look forward to seeing you again for your next oil change.

July 22, 2026

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Employee Rating

Everything is expected by the dealership was achieved. The gentleman that in service that took care of the car captain touch with me.During the day and everything got fixed.That needed to be done in the c More

by mcenar
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

Gregory INFINITI responded

It’s great to hear Huber kept you informed throughout the day and completed your INFINITI QX80’s needed repairs promptly. We appreciate you recognizing our team’s efforts. We look forward to serving you again soon.

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