Hong She | Page 4

Upfront dealership When I decided to purchase a new Toyota Highlander I got prices from three different dealerships. A different dealership offered me a better price o When I decided to purchase a new Toyota Highlander I got prices from three different dealerships. A different dealership offered me a better price on the vehicle but then lowballed me on my vehicle trade-in. When I confronted them on it they immediately offered to match McLarty's better trade-in offer. I didn't appreciate the other dealership trying to give me an unfair offer so I decided to stick with McLarty. I'm so glad I did! My experience with them was wonderful. It was almost effortless and they gave me exceptional customer service. I am very picky and my vehicle was delivered with every detail that I requested. More

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Shuckin', jivin', and flat out lying. We previously had a good experience purchasing a new truck when it was North Point Toyota. Now we are shopping for a used vehicle, and the prices on We previously had a good experience purchasing a new truck when it was North Point Toyota. Now we are shopping for a used vehicle, and the prices on their website looked reasonable. So we printed out information for 4 cars listed, and drove 100 miles to go see them. We told the sales guy exactly what we were looking for and what price range. He had all kinds of explanations as to why those vehicles were not available, drove us around in a golf cart, then had us sit in another building. Long story short, he wasted a lot of our time and kept us there, knowing he didn't have what we needed in our price range. We went to MM Nissan. Likewise, the sales guy was very friendly and tried all kinds of things to keep us there even though they didn't have anything to offer us. I felt like it was the old "bait and switch" routine, although I could not say for sure. So today, after receiving a survey call about our experience, I got curious. Got online and sure enough, the same vehicles that we were told were gone were still listed online. I engaged the chat person, inquiring about one in particular. She kept trying to get my information, and even tried to get me to schedule a test drive in that vehicle without ever confirming that it was available. I bit later, I received an email from the internet sales manager: "Great News! The vehicle is still available. When would you be available to come by and look at it?" I replied "EXACTLY where?" and didn't hear back. In the meantime, my son got online and did the same, got the runaround, and eventually a manager admitted they did not have the car. In other words, while I would never want to accuse someone falsely, I think we confirmed that they are all full of xxxx. I will NOT be doing any further business with any of the Mark McLarty places. More

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Terrible experience Beware!! Get everything in writing on all agreements. Once check is in hand, then you have to fight with everyone for them to full fill their agree Beware!! Get everything in writing on all agreements. Once check is in hand, then you have to fight with everyone for them to full fill their agreements. Worst and most stressful experience I ever had, and stupid me still drove off the lot in a car I hate. More

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