Herman Samaniego | Page 9

Excellent experience This is my 5th Lexus and my 2nd time working with Herman Samaniego. Always efficient, knowledgeable, and professional. I always leave feeling satisf This is my 5th Lexus and my 2nd time working with Herman Samaniego. Always efficient, knowledgeable, and professional. I always leave feeling satisfied with my purchase and believe that "customer care" is the top priority of Stevens Creek Lexus. I am certain to return again. More

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Great way to do business No nonsense , no haggle , quick in and out. Great value and service ! Pleasure and ease of doing business Respect for the time of the client No nonsense , no haggle , quick in and out. Great value and service ! Pleasure and ease of doing business Respect for the time of the client More

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Great Dealership with Great People I have owned many different cars over years with many dealerships. This is the top of my list of great product, people, and process. The product is wi I have owned many different cars over years with many dealerships. This is the top of my list of great product, people, and process. The product is without question the least maintenance of all cars I have owned. The people are very easy going and help beyond the common customer service. The process of leasing a car is most stress free from the other dealerships. More

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Easy, Flexible, Right on! It's simple really. As an existing customer, the team was very proactive and eager to engage with options for me to consider either staying with Lexus It's simple really. As an existing customer, the team was very proactive and eager to engage with options for me to consider either staying with Lexus or moving on with my next vehicle. So I decided to drop in. I'm super busy and travel frequently out of the area for work so I really wanted/needed simple, concise and honest information to make the right decision (quickly). To be honest, I had made up my mind that I wasn't going to continue with Lexus (not for anything wrong, I just was sold on something else). However, my experience with Herman was so smooth that a brand new vehicle that had just come in that day happen to be the perfect fit for me. More

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Herman samaniego and anita are the best! Herman and anita are very helpful.. always work for customer satisfaction.. very transparent and great customer service. I cannot ask for more.. i hav Herman and anita are very helpful.. always work for customer satisfaction.. very transparent and great customer service. I cannot ask for more.. i have encountered alot of dealers in the past and herman and anita are the most amazing people More

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Focused on Customers Stevens Creek Lexus presents a customer focused experience. Consultative selling to insure that the Lexus product line is outlined against your indiv Stevens Creek Lexus presents a customer focused experience. Consultative selling to insure that the Lexus product line is outlined against your individual needs. No pressure, just assistance in a comfortable environment that is designed to deliver a product that best meets your needs. More

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Outstanding Attention to detail and my needs aside from the favors Anita and Herman did for me, are above and beyond what any other dealer or Lexus dealer could h Attention to detail and my needs aside from the favors Anita and Herman did for me, are above and beyond what any other dealer or Lexus dealer could have done for me. Top notch and professional More

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A platnium Purchase Experience at Lexus Stevens Creek The Lexus experience through Anita and Herman fast, painless and overall a wonderful experience. Herman prepaired in advance the car type and color I The Lexus experience through Anita and Herman fast, painless and overall a wonderful experience. Herman prepaired in advance the car type and color I was interested in and it was sitting in the garage area inside ready for me to view and ride. I was impressed that he took the time in advance to be ready for me and limit the time I was at the dealership. It totally exceeded my expectations. After I decided to buy, Herman carefully walked me through the features which can be daunting but he took the time and was very patient with me as I tend to not be very technology literate. Herman even came out to my home to help me link my car to the garage door opener after I screwed that up. In 10 min he had it all fixed and all was good. Anita is such a pleasure to do business with. So calming and so nice, she feels like family when we are all done the paperwork. Since I have purchased cars there before I actually told her I feel like I am coming home to family. I trust her to give me a fair but good deal and she explains all this in a tone that is very calming and not challenging in any way like other dealerships. here long tenure with Lexus allows her to answer any question or explain my options very efficiently and she is fantastic at giving advice on what she would do given a choice of options. As the head of a National Sales group, I know excellent customer service and personality well and I was trained by Disney to exceed expectations. Herman and Anita totally exceeded my expectations for a sale at a car dealership and it makes it very hard not to come back in the future. More

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Great overall experience! This is my 3rd time coming back to lease! I love working with Herman Samaniego! His attention to detail and complete knowledge of all models is amazin This is my 3rd time coming back to lease! I love working with Herman Samaniego! His attention to detail and complete knowledge of all models is amazing.He answered all my questions and more! I've had an IS, an RX, and now a CT. I love how I am able to change models to fit my current lifestyle need. Definitely will be coming back. More

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Always a great experience. I've had the pleasure of getting all three of my leases from Herman. The customers well being is his priority, and I love how enthusiastic he is of th I've had the pleasure of getting all three of my leases from Herman. The customers well being is his priority, and I love how enthusiastic he is of the Lexus brand. He has always made my visits here great, thanks Herman! More

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