Hector Mendez | Page 19

Excellent Service I went to Tropical Ford with a plethora of issues that needed to be addressed on my car. The majority of which were normal service but one of the big I went to Tropical Ford with a plethora of issues that needed to be addressed on my car. The majority of which were normal service but one of the big ones. Hector took care of my issues and even tho there were a lot of items that needed to be addressed he was able to get me in and out quickly. He even went beyond by finding ways for me to save some money. Great job Hector and Tropical Ford. More

by JeffreyD Verified Customer Verified Customer

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Easily a 5 star review I came to Tropical Ford to get a 30,000 mile service done on my 2017 F150. Had previously been going to the dealership where the truck was purchased a I came to Tropical Ford to get a 30,000 mile service done on my 2017 F150. Had previously been going to the dealership where the truck was purchased and received sub par service so I decided to come to Tropical Ford and I am certainly glad that I did. Very pleased with Hector and the quality service that I received. Like night and day compared to the previous dealership. Very pleased. More

by dseely830 Verified Customer Verified Customer

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Quick Lane and brake job Brought my Transit Connect in for an oil change. The Service staff checked brakes and found that rotors were warn and the brake pads were thin. So I Brought my Transit Connect in for an oil change. The Service staff checked brakes and found that rotors were warn and the brake pads were thin. So I authorized the brake work which they did in one hour while I waited. It was great not to have to go back for another appointment and to get the quick service. I'm very happy with the outcome. I also had a dealer service credit that I was able to apply to the charges! I felt Hector wanted me to be happy with the service levels. More

by LSFARCH Verified Customer Verified Customer

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Awesome Service Very good service experience. Took about 1 hour to replace oil and oil filter, check all fluids and air filter including rotating tires and replacing Very good service experience. Took about 1 hour to replace oil and oil filter, check all fluids and air filter including rotating tires and replacing wiper blades. Very pleased. More

by RickG2 Verified Customer Verified Customer

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quick lane not happy with. Was not happy with the oil on the mates and on the door. I will not us quick lane every again. I called for service and they would not make me appt. Was not happy with the oil on the mates and on the door. I will not us quick lane every again. I called for service and they would not make me appt. I will not come back for oil change. I like the service dept they take better care of my car insides. They quoted 34.95 for oil change but charged me 40.00. Extra charges not happy with. More

by ANNCER Verified Customer Verified Customer

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Service on truck Service was done well and in a short period of time. Everyone working there was friendly and informative. I have always had a good experience at Tropi Service was done well and in a short period of time. Everyone working there was friendly and informative. I have always had a good experience at Tropical Ford More

by ASRONEILL Verified Customer Verified Customer

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Great on time Service on fleet vehicle was done in time very little waiting time I will return for next service the service was excellent friendly and very professi Service on fleet vehicle was done in time very little waiting time I will return for next service the service was excellent friendly and very professional More

by isdujr Verified Customer Verified Customer

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Great These guys know what they are doing. Great waiting area. Very fast service. They don’t try to sell you on things you do not need. These guys know what they are doing. Great waiting area. Very fast service. They don’t try to sell you on things you do not need. More

by NSAIN008 Verified Customer Verified Customer

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Excellent service Hector was professional and extremely courteous to me and my needs. I have been a customer of Tropical Ford (have purchased 4 Escapes) for over 10 yea Hector was professional and extremely courteous to me and my needs. I have been a customer of Tropical Ford (have purchased 4 Escapes) for over 10 years and have always received great service all around. More

by IABBATEPAOLO Verified Customer Verified Customer

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Fastest oil change ever! I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended to promptly. They open at 7am. I was there probably by 7:30. I just needed an oil change and the usual check over the car. I was out by 9-9:30am. I was in and out in just a couple hours. They even replaced the batteries in my key fobs. Bonus points: There were Dunkin Donuts and decent coffee, not the brown water most service centers offer, where they just keep adding water and using old grounds. They also had free wifi, which worked. Totally recommend Tropical Ford. Hector was my service rep, 5 stars. He was great! So was the cashier and the guy who helped me find my way to the right line. Oh and the bathroom was clean! That's rare when the ladies room is actually clean, has paper, and obviously had been cleaned just that morning. They also gave me the batteries at decent price and didn't charge to change them. Just a note why this is so great: At the last dealer, even if I'm in line before they open, I've been stuck there until after 2-3pm. Often the service people would break for lunch before giving me any updates on my car, knowing I was waiting for it. More than once, they didn't do all the work forcing me to return. Aside: It was also nice not to be forced into watching Fox news. More

by CHER Verified Customer Verified Customer

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