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Heather Willis

Overview Reviews (31) Inventory (723)

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Heather Willis

Heather Willis | Page 4

Customer Relations Manager

Brandon Hyundai

9915 E Adamo Dr
Tampa, FL 33619

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3.9

31 Reviews

Overview Reviews (31) Inventory (723)

Dealership Experience

7 yrs, 9 mos

Industry Experience

10 yrs

Languages Spoken

English

3.9

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Heather Willis

November 12, 2019

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Great customer service Heather Willis the Customer Relations Manager at Brandon Hyundai took care of my concerns and made my situation right. Thank you, I will be back. Heather Willis the Customer Relations Manager at Brandon Hyundai took care of my concerns and made my situation right. Thank you, I will be back. More

by jpoirier1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Harold De La Cruz

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Nov 15, 2019 -

Brandon Hyundai responded

Good morning, My name is Heather and I am the customer relations manager for Brandon Hyundai. I'm very sorry that you had this experience! This is not the type of service we want any of our customers to receive. Thank you for bringing this to my attention! I will be speaking with your adviser and the service manager about this. Is there anything else that I should be aware of before I meet with them? Thank you for taking the time to bring this to our attention, I really appreciate it and I will be looking forward to your response so that I can get this resolved for you! Kind Regards, Heather Willis Customer Relations Manager Brandon Hyundai

Nov 18, 2019 -

Brandon Hyundai responded

Good morning, Thank you so much for clarifying! I spoke with the service manager and he would like to offer you a free oil change credit to your account for the frustration you endured. I know this won't change what happened but I would like to try to turn a negative into a positive. I appreciate your time and I would like to thank you for being so understanding! Please let me know if you find the free oil change acceptable and when you would like to come in so I can personally schedule an appointment for you. Kind Regards, Heather Willis Customer Relations Manager Brandon Hyundai

Nov 18, 2019 -

Brandon Hyundai responded

Good morning, I don't know if they will let me schedule that far in advance but I will have the service manager make a note on your account regarding the free oil change. Please contact me directly once we get a little closer to your desired appointment date so that I can ensure you receive the VIP service you deserve. My number is (813) 628-5555 EXT 139 & my e-mail is HWILLIS@BRANDONHYUNDAI.COM Thank you so much for your time and for being so understanding; I deeply appreciate it! If you are happy with the assistance you received from me, it would help me greatly if you could please provide me with a positive review as it is my grade with my boss. Again, don't hesitate to contact me at anytime in the future for any questions, concerns or services you may need. Kind Regards, Heather Willis Customer Relations Manager Brandon Hyundai

Nov 18, 2019 -

Brandon Hyundai responded

Yes sir, that would be extremely helpful! Thank you so much!

Nov 18, 2019 -

Brandon Hyundai responded

Yes, thank you so much!! I deeply appreciate you taking the time to do that!

Nov 18, 2019 -

Brandon Hyundai responded

It was my pleasure! Thank you for being so great and understanding. Like I said, I'm here for you anytime. I am off on Wednesday's though so if you don't get me, ask to speak with Mario if it's for Service or Todd if it's something regarding sales. I work very close with both of them. :)

Nov 15, 2019 -

jpoirier1 responded

That would be it.

Nov 18, 2019 -

jpoirier1 responded

Oh wow, thank you. That would be acceptable. However, I don't know when, maybe schedule me any week day in March of 2020 and I can adjust it if need be. Justin

Nov 18, 2019 -

jpoirier1 responded

Sure. Do I go to "edit review" and put my comments on the resolution you provided?

Nov 18, 2019 -

jpoirier1 responded

You're welcome. Did I do it correctly Heather?

Nov 18, 2019 -

jpoirier1 responded

No problem, thank you for making my situation right!

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