Heather Vivrett | Page 23

Beware! Unethical accounting practices here! They made a huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. The comptroller was talking in a very nasty, condescending, and rude way to me so I called back yesterday to speak with the general manager Pam. Pam told me that she would look into giving me a discount on my service for the inconvenience, but would call me back Thursday morning (today) before anything happened. Pam never called back. Instead, I get a callback today from the nasty comptroller lady, not Pam. The comptroller lady (I think her name was Eleanor or Heather) was furious because she went to double-charge my card today and my bank didn't honor it. I told her that I usually keep my cards locked and I was waiting to hear back from Pam in the morning with the final total, who did not honor her word or bother to call me back. The comptroller lady then gets agitated and starts raising her voice and threatening that I have to unlock my card. I told her to stop speaking to me that way. I told her that they had made the mistake, not me, so do not speak to me in that manner. I told her that Pam was working on a discount and said that she would call me back with an update on the total charge. The comptroller lady claimed that she heard of no such discount from Pam. I directed the comptroller lady, to speak with the General Manager, Pam, so that they could get on the same page, then call me back when they have gotten their info straightened out. Pam or the nasty comptroller lady never called me back. Instead, they decided to CALL THE POLICE ON ME! They made FALSE STATEMENTS TO THE POLICE claiming that they couldn’t get in contact with me. I told the police the truth along with my documentation. Pam or the comptroller lady have still not called me back. I’m still trying to finish work and deal with this headache. SAVE YOURSELF AND AVOID THIS PLACE. If they did this to me, imagine what they would do to you and your money, and the stress that it would put on your family. No integrity, respect, or courtesy at this place. Take your money elsewhere, I know I will. More

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Brett made my experience easy and I wasn't expecting such a fast turn around for the entire process, but Autohaus was efficient in handling the paperwork and my new vehicle. I look forward to purchasing my a fast turn around for the entire process, but Autohaus was efficient in handling the paperwork and my new vehicle. I look forward to purchasing my next car because I always know the value of service to expect from Autohaus and it's customer service is worth my loyalty. Thank you Joe for everything and see you in 3 years! Big kudos to Marquuis..he knows everything! More

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Always had a pleasant experience at the dealership for service , financial and a vehicle purchase. Friendly and helpful staff. Good coffee and snacks. . Had vehicles serviced many times service , financial and a vehicle purchase. Friendly and helpful staff. Good coffee and snacks. . Had vehicles serviced many times More

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First and foremost, our sales representative was very responsive. Moreover the finance desk was straightforward, no hassle and informative. Service genius team was outstanding with my wife. Great expe responsive. Moreover the finance desk was straightforward, no hassle and informative. Service genius team was outstanding with my wife. Great experience. More

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Really wonderful experience with Brett Midgely, Larry, and Heather. Laid back and professional, simply the easiest car buying experience we’ve ever had. Everyone was so patient, kind, and sincere. We will and Heather. Laid back and professional, simply the easiest car buying experience we’ve ever had. Everyone was so patient, kind, and sincere. We will definitely be back for more in the future. More

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Great experience with Joe and Brett at Autohaus. They were direct in all communications and no pressure sales. Would recommend them to anyone looking around. were direct in all communications and no pressure sales. Would recommend them to anyone looking around. More

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I will always buy my BMW’s from Matt Viero and Autohaus! He is 2nd to none as a salesperson! Larry instructions for my BMW and Heather in finance were also fantastic! The Autohaus team is amazing! He is 2nd to none as a salesperson! Larry instructions for my BMW and Heather in finance were also fantastic! The Autohaus team is amazing! More

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Outstanding process purchasing new vehicle. Thorough, professional: I am a returning customer and will be back. Also, of course, outstanding product. Safety protocols also in place. professional: I am a returning customer and will be back. Also, of course, outstanding product. Safety protocols also in place. More

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Had a great experience with Autohaus and Brad Mares in building my new X5. Brad was very attentive and patient in my decision making. I highly recommend using Autohaus. building my new X5. Brad was very attentive and patient in my decision making. I highly recommend using Autohaus. More

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Very professional and helpful Everyone was very Very professional and helpful Everyone was very knowledgeable. We enjoyed our first time experience buying a BMW. The atmosphere was very inviting Very professional and helpful Everyone was very knowledgeable. We enjoyed our first time experience buying a BMW. The atmosphere was very inviting and accommodating. Thank you More

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