Check out Heather Edwards's reviews on DealerRater

December 16, 2022

Dealership Rating

Employee Rating

Always great service and a joy to take our vehicles for servicing. The staff is always very welcoming, Prompt and cordial. servicing. The staff is always very welcoming, Prompt and cordial. More

by preetijain73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristoffer Gordon, Damien Kudrawiec , Jason Bennett

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Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 06, 2022

Dealership Rating

Employee Rating

I brought my vehicle in for a 30,000 mile maintenance, they were fast and professional. they were fast and professional. More

by RickR89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 07, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 17, 2022

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Employee Rating

Was told service was going to take an hour and half. It took 2 1/2 hours and they didn't have time to wash my car because I needed to leave for a doctor's appointment It took 2 1/2 hours and they didn't have time to wash my car because I needed to leave for a doctor's appointment More

by HRTTAMA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Nov 20, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 20, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 04, 2022

Dealership Rating

Employee Rating

I appreciated the courtesy that was extended to me. Every FWT person with whom I spoke, made me feel comfortable and informed during my visit. Every FWT person with whom I spoke, made me feel comfortable and informed during my visit. More

by jimmycover

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 06, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 04, 2022

Dealership Rating

Employee Rating

Fast a good service from all there. I nice to received that treatment. In my case I have others vehicles and Toyota y is je of the best. I nice to received that treatment. In my case I have others vehicles and Toyota y is je of the best. More

by PAGANJ38

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Damien Kudrawiec , Jason Bennett

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Nov 06, 2022 -

Fort Wayne Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2022

Dealership Rating

Employee Rating

1. This service was for a 15,000 checkup. I bought the car at your dealership a year ago (it was new at the time). When I got the car there was a rattle in the left side of the driver's side when going o car at your dealership a year ago (it was new at the time). When I got the car there was a rattle in the left side of the driver's side when going over rough road, but it was inconsistent. Sounds like something is not screwed in. For this service call I told the girl the noise is getting more consistent and could they take a look. Without even looking at the car the girl told me they would need to take out the dashboard. It could be an easy fix without removing the dashboard. Lazy... 2. Car was not washed after the service. Call in back to let her know and nothing was done. 3. This is the second survey that I have filled out for the same service. The first survey I also voiced my concerns asked for a manager to call me back and received no call. Toyota had the best service around, but something has changed. That is why I bought the car there was because of your great service. New people need to be trained better so the customer is satisfied. My ask was very routine. More

by LORI.ROY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Damien Kudrawiec , Jason Bennett, Not sure who I worked with, young girl Jen?

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Nov 03, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 03, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 04, 2022 -

LORI.ROY responded

lori.roy@lfg.com

October 28, 2022

Dealership Rating

Employee Rating

I had an appt for an oil change and lube at 10:30AM. At 12:30PM, I was still waiting, in the waiting room. Went to service desk, keys were hanging on the wall, car was done. When it was done I don't kno At 12:30PM, I was still waiting, in the waiting room. Went to service desk, keys were hanging on the wall, car was done. When it was done I don't know, but it usually only takes an hour to do this. The service writer that checked me in wasn't there, probably at lunch, but surely someone should let the customer know when the car is ready. Another writer gave me the keys and apologized. Otherwise, all went smoothly. More

by jlouks

Verified Customer

Recommend Dealer

Yes

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Oct 30, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 28, 2022

Dealership Rating

Employee Rating

Fast and curious service. Always friendly and listen to what your problem might be then fix it. Always friendly and listen to what your problem might be then fix it. More

by Okay KDL991946

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kristoffer Gordon, Damien Kudrawiec , Jason Bennett

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Oct 30, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Toyota, we look forward to having you as a valued customer for many years to come!

October 14, 2022

Dealership Rating

Employee Rating

Charged$140. 00+35.00 for work not needed or authorized not good communication at all 00+35.00 for work not needed or authorized not good communication at all More

by FERGIE0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

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Oct 19, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Oct 19, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 02, 2022 -

FERGIE0 responded

Not happy about $140charge when you told me noise would be checked with 30000mile check up then you tell me tires are no good &then rotate tires &chatge meanother$35.&ask if Iwant new tires ?

October 10, 2022

Dealership Rating

Employee Rating

Everything worked out perfect! Great service, I got my vehicle serviced quickly and everyone was very nice and helpful Great service, I got my vehicle serviced quickly and everyone was very nice and helpful More

by jrashby586

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Damien Kudrawiec , Jason Bennett

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Oct 11, 2022 -

Fort Wayne Toyota responded