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Harald Hagen
Harald Hagen at Lou Sobh Kia

Harald Hagen

Service Manager

Lou Sobh Kia

1135 Buford Rd
Cumming, GA 30041

Contact Me
4.9
50 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

37 yrs

Specialties & Trainings

CPR AED

Advanced Wilderness First Aid

4.9

50 Reviews

Write a Review

51 Reviews of Harald Hagen

June 13, 2026

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Employee Rating

Always very helpful and friendly staff. Quick service - clean accommodations. Very knowledgeable staff with the right answers. More

by bjcatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 11, 2026

Dealership Rating
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I really enjoy working with the dealership, and I’d especially like to thank Service Manager Kevin and Service Advisor Justin—they’ve been a huge help. Whenever you have an issue, they really get it re More

by volkanakkaya6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Williams, Jessica Slaughter, Amber Woodcock , Justin

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June 10, 2026

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Employee Rating

Customer service is friendly knowledgeable and understanding. We will keep coming back for service and to purchase. More

by Plankstihl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Williams, Amber Woodcock

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Jun 10, 2026

Lou Sobh Kia responded

Thank you for the wonderful feedback! We're thrilled to hear you found our team friendly, knowledgeable, and understanding. We truly appreciate your loyalty and look forward to helping you with your service and vehicle needs for years to come.

June 02, 2026

Dealership Rating
Employee Rating

Well oiled machine. Amber was a true professional. The dealership is very convenient to Dunkin’ Donuts. More

by rb6606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Williams, Amber Woodcock

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Jun 10, 2026

Lou Sobh Kia responded

Thank you for the great review! We're thrilled to hear Amber provided a professional experience and that everything went smoothly during your visit. We appreciate your sense of humor about our convenient location as well! Thank you for choosing Lou Sobh Kia.

June 01, 2026

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Employee Rating

Great service department. I like the fact that now I can see an appointment for an oil change to ensure I can get it done quickly. Nice waiting area. More

by tom.burdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2026

Lou Sobh Kia responded

Thank you for your feedback! We're happy to hear you appreciate our appointment scheduling process and that it helped make your oil change visit more convenient. We're also glad you enjoyed our waiting area. Thank you for choosing Lou Sobh Kia, and we look forward to seeing you again.

May 22, 2026

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Employee Rating

After calling about a few manufacturers recalls the service team got me in right away, fixed all the recalls in a very short period and got me on my way. They were all very pleasant to deal with. More

by GALLOFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2026

Lou Sobh Kia responded

Thank you for the great review! We’re happy to hear our service team was able to get your recalls taken care of quickly and get you back on the road in a timely manner. We truly appreciate your kind words about the team and thank you for choosing Lou Sobh Kia!

May 18, 2026

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Employee Rating

Very prompt service and very friendly customer service received. Highly recommend Lou Sobh Kia for your service requirements. More

by Wini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2026

Lou Sobh Kia responded

Thank you for the great review, Wini! We’re glad to hear you received prompt and friendly service during your visit. We truly appreciate your recommendation and thank you for choosing Lou Sobh Kia!

May 18, 2026

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Employee Rating

Matt and the service crew are all outstanding! I’ve always received excellent service with a positive attitude. More

by Lumpkinheather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Williams, Amber Woodcock , Matt

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May 18, 2026

Lou Sobh Kia responded

Thank you for the wonderful feedback! We’re so glad to hear Matt and the service team continue to provide outstanding service with a positive attitude. We truly appreciate your support of Lou Sobh Kia!

May 14, 2026

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Employee Rating

I like bringing my car here for service. It has a nice waiting area and I'm usually in and out pretty quick. More

by mkmac213
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2026

Lou Sobh Kia responded

Thank you for your kind feedback! We’re glad to hear you enjoy bringing your vehicle to Lou Sobh Kia for service and that our waiting area and timely service help make your visits more convenient. We truly appreciate your continued support and look forward to seeing you again!

May 12, 2026

Dealership Rating
Employee Rating

The service center damaged my vehicle during service and did not take ownership to fix it. Followed up multiple times but no response. Suggestion to people would be to take pictures before dropping the More

by none33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jermey

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Jun 10, 2026

Lou Sobh Kia responded

Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration regarding the damage concern and the lack of follow-up you received. Providing clear communication and addressing customer concerns promptly are important to us, and we regret that this was not your experience. We would appreciate the opportunity to review this matter further and learn more about what occurred. Please contact our Service Manager, Harald Hagen, directly at 678-679-7283 or hhagen@lousobhkia.com so we can discuss your concerns and work toward a resolution. Thank you for your feedback, and we hope to have the opportunity to make this right.

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