Hannah Smith
Hannah Smith at Lake Norman Chrysler Dodge Jeep Ram
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Hannah Smith

Customer Relations Manager

Lake Norman Chrysler Dodge Jeep Ram

20320 Chartown DR
Cornelius, NC 28031

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4.8
35 Reviews

I am the Customer Relations Manager for the Lake Norman Chrysler Service Department. I am originally from Level Cross, North Carolina. I graduated from the University of North Carolina at Charlotte with a Bachelors of Science in Biology with a concentration in Cell Physiology and a Bachelors of Arts in Chemistry. I have a son, Theodore, and 2 golden retrievers, Cooper and Scout.

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

4.8

35 Reviews

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35 Reviews of Hannah Smith

November 18, 2024

Dealership Rating
Employee Rating

My experience was exceptional from beginning to end. My salesman Mark was helpful in helping me understand the process and explained things thoroughly. Everyone at the dealership was kind, helpful and m More

by tsmith21
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mosayebi, John Cauble

May 06, 2024

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Great service. Gary did an excellent job with my car purchase, Sydney assisted with the deal as well, she was very polite and had a great attitude!! More

by ttrudeau11
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 08, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2023

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I have purchased more than 60 new cars, some good experiences and some bad. THIS ONE WAS GREAT! Mark valued my time and provided everything I needed to make an informed decision. The purchase was eas More

by jim.colortyme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2023

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Charles (Chuck) was very down-to-earth and knowledgeable about the car-buying process. Before arriving, he sent over all of the Grand Cherokees that were the generation I was looking for (WK2) and opened a More

by LORENZO.MILLIKEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Lorenzo.milliken, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 10, 2023

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Everyone is courteous and helpful. I also have had good experiences with the service department. More

by therobs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cauble, Kevin Murphy , Joseph Wassong

Sep 12, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience and review.

August 30, 2023

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Unable to satisfy the customer service after purchasing a used vehicle and warranty. I was then send to the dealership for service they couldn't provide. Put wrong tire on vehicle I purchased More

by jeancannon20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Reid, John Cauble , Michael

Sep 08, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Jeancannon20, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We can assure you that the appropriate tires were installed to your vehicle based on wheel and tire size recommended by the manufacture. The tires recommended by the other dealership are an option, but are not the only option recommended by the manufacture of your newly purchased vehicle. We apologize that there was not more that could have been done following our recent discussions and wish you the best going forward.

August 21, 2023

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Employee Rating

Mark Mosayebi was, as in my past truck buying experience with him, very patient, efficient, honest and personable in shepherding my custom factory buy order through the process maze from beginning to the e More

by dkfuller
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Gibson, Mark Mosayebi, Matthew Finneran, Nick Guidi , Matt Finneran, Bill Gibson, Colin Patton, Kandi Shadle, Hannah Smith, Donna Mauney

Aug 25, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

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Donnie Clamon was the best. He was professional, attentive, and customer focused. He answered all our questions, calls, and texts in a timely manner. I would recommend him to an More

by ksignic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cauble, Phil Grainger , Donnie Clamon

Aug 16, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 12, 2023

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Friendly service always helpful anytime I get service they always wash my car which is very much appreciated.. More

by hewett0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review!

July 05, 2023

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Quick and fast. Great customer service. They have done the service on my truck since I have had it. I don't plan on going anywhere else. More

by Capt.Lang17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Mauney, Jason White , Erik Hardin

Jul 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review and continued loyalty since your original purchase! We look forward to working with you more in the future and hope you have a great day!

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