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Hannah Pearson
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Hannah Pearson
Service Advisor
Norm Reeves Honda Superstore North Richland Hills
7551 NE Loop 820
North Richland Hills, TX 76180
57 Reviews
57 Reviews
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57 Reviews of Hannah Pearson
September 20, 2024
Worse experience ever. I was lied to and mislead by my service person after a technician ma mistake. They tried to just pass me off. Seeing I was on crutches and could not I was lied to and mislead by my service person after a technician ma mistake. They tried to just pass me off. Seeing I was on crutches and could not inspect their work. Unbelievable !! More
by Buie144
Verified Customer
September 14, 2024
Super clean, service advisors were great, Amanda got my car in and out super quick car in and out super quick More
by adriel Fernandez
Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Michael Wright, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski
September 07, 2024
Worse Sevice department ever. Will not take ownership of their mistakes. After failing to secure the motor shield and having it come off and being drug on the freeway. I had to br Will not take ownership of their mistakes. After failing to secure the motor shield and having it come off and being drug on the freeway. I had to bring back my CRV 4 times to have the damage part replaced More
by Buie144
September 04, 2024
This dealership is very clean. The customer service representative are very helpful. I'll recommend. The customer service representative are very helpful. I'll recommend. More
by Manchester United
Other Employees Tagged: Elizabeth French, Michael Wright, Tristian Rivas, Harry Whitworth, Scott Gerlikoviski
September 01, 2024
Our service Advisor Mr. Zach Frausto, went above and beyond the entire time our vehicle was under maintenance and repair service. He kept us informed and updated of every de Zach Frausto, went above and beyond the entire time our vehicle was under maintenance and repair service. He kept us informed and updated of every details. Made us involved always in everything. He was very patient I'm answering all our texts and calls. We have been norm reeves customers since 2017 and will always be, actually we referred 3 of our friends and made all their car purchases there and their experience was also great. Highly recommended 👌 More
by Maya
Other Employees Tagged: Zachary Frausto⭐️⭐️⭐️⭐️⭐️ Excellent Service Advisor
August 31, 2024
1st oil change failed to install proper hardware. Did not want to replace damaged parts. Given the runaround. Had to come back 4 times to finally get repair. Hannah and her boss is responsible for th Did not want to replace damaged parts. Given the runaround. Had to come back 4 times to finally get repair. Hannah and her boss is responsible for this mess . This maybe the way they do business in California but not here in Texas More
by Buie144
Other Employees Tagged: Manager over the service department
August 31, 2024
The customer service representative helped me having a huge discounts. Theyr good at what they do. huge discounts. Theyr good at what they do. More
by Manchester United
Other Employees Tagged: Elizabeth French, Tristian Rivas
August 24, 2024
My damaged splash guard pan was not replaced as promised Hannah Pearson was my service writer. This was the 2nd time I brought my CRV for repair after being damaged by a Norm Reeves tech while having a oil Hannah Pearson was my service writer. This was the 2nd time I brought my CRV for repair after being damaged by a Norm Reeves tech while having a oil change More
by Buie144
Other Employees Tagged: Hannah Pearson
August 23, 2024
Good service as always, and as I expected. . I will definitely use them again next time. . I will definitely use them again next time. More
by shirljd
Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Scott Gerlikoviski
August 22, 2024
Very friendly and helpful staff. Nice and relaxing waiting area. Somewhat slow for minor car issues, but overall they always get the job done and do it right the first time. Nice and relaxing waiting area. Somewhat slow for minor car issues, but overall they always get the job done and do it right the first time. More
by Aaron.Bridges
Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Nate Franklin, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski
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